CUSTOMER SUCCESS MANAGER - DURBAN

Recruiter:

Career Circuit

Job Ref:

CUSTOMER SUCCESS MAN..

Date posted:

Thursday, January 21, 2021

Location:

Durban, South Africa

Salary:

Market Related

SUMMARY:
The primary objective of this role is to work with Fabrik customers to facilitate and achieve key audience growth, engagement and monetisation objectives.

POSITION INFO:

Our company is proudly headquartered in Umhlanga (KwaZulu-Natal), South Africa. Due to our We are looking to employ a Fabrik Customer Success Manager with more than three years’ experience working with customers to deliver on key business objectives.

The primary objective of this role is to work with Fabrik customers to facilitate and achieve key audience growth, engagement and monetisation objectives.

RESPONSIBILITIES:

Establish and maintain relationships with customers to support maximum customer retention and success.
Adopt a customer mind-set and be willing to obtain deep knowledge of customer industries.
Work closely with product, technical, support and content teams to ensure that customers’ expectations are met.
Facilitate, measure and report on key Customer Success objectives related to audience growth, engagement and monetisation.
Facilitate and report on customer sales and revenue objectives.
Work with customer Direct and/or national Sales teams to facilitate platform inventory education and develop rate-cards.
Share data-driven insights with customers to support platform adoption.
Share data-driven insights with product team to inform product development roadmap.
Guide customers through platform on boarding to ensure successful launch and audience adoption.
Work with product, marketing and content teams to successfully launch new platform features to support effective customer adoption of new features.
Facilitate role-based education and training with customers to support platform adoption.
Facilitate effective customer social media advertising and campaigns to support growth and engagement initiatives.
Create impactful reporting to internal and external stakeholders.
Contribute to improving adoption workflows and processes within the environment and customer environments.

ESSENTIAL COMPETENCIES:

3 years + experience in a similar role.
Microsoft 365 and/or other cloud-based collaboration tools.
Experience working within the Radio or Digital Media industry.

ADVANTAGEOUS SKILLS:

Experience working as part of an SaaS product team or in a software development environment.
Ability to learn quickly and work collaboratively.
A qualification in SaaS Adoption or Change Management.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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