SUMMARY:
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POSITION INFO:
CUSTOMER SUCCESS MANAGER – AGRICULTURE & PACKHOUSE TECHNOLOGY
Location: Gauteng
Industry: Agriculture | Fruit & Vegetable | Packhouse Technology
Employment Type: Permanent
Level: Mid to Senior
ABOUT THE OPPORTUNITY
Our client is a leading provider of advanced technology and equipment to the fruit and vegetable industry and is looking for a Customer Success Manager – Agriculture & Packhouse Technology to take responsibility for the Gauteng region.
This is a unique opportunity for someone who understands how a fruit and vegetable packhouse operates and enjoys working directly with customers to identify operational challenges and develop practical, technology-driven solutions.
The role will suit an experienced Packhouse Manager, Technical Manager, Engineering professional, Operations Manager or Technical Sales professional who has a strong understanding of packhouse environments and wants to move into a customer-facing, solution-driven role.
THE ROLE
You will act as a trusted technical and commercial partner to customers, developing a deep understanding of their operations and identifying opportunities where technology, automation and improved processes can add value.
You will work closely with internal technical and design teams to translate customer requirements into appropriate solutions, while also managing the commercial process through quotations, presentations and negotiations.
KEY RESPONSIBILITIES
Develop and maintain strong, long-term relationships with customers within the fruit and vegetable industry.
Build a detailed understanding of customer operations, production processes and operational challenges.
Conduct regular visits to packhouses and customer sites across Gauteng.
Identify opportunities where technology and automation can improve efficiency, productivity and operational performance.
Understand customer requirements and work with internal technical and design teams to develop suitable solutions.
Recommend and adapt technical solutions according to individual customer requirements.
Develop detailed project and equipment specifications.
Prepare and present quotations, technical proposals and proposed layouts.
Present solutions to customers and clearly communicate the operational and commercial benefits.
Participate in commercial negotiations and assist in converting opportunities into successful projects.
Provide structured feedback and market intelligence following customer and packhouse visits.
Develop new customer relationships and identify opportunities to expand the company's presence within the Gauteng market.
Maintain strong relationships with key decision-makers, technical teams and industry stakeholders.
Support customers with technical or operational concerns and ensure these are appropriately communicated to the relevant internal teams.
Participate in industry events, exhibitions, trade shows and customer functions.
Contribute towards sales forecasts, budgets and market-development initiatives.
WHO WE ARE LOOKING FOR
We are looking for someone who understands packhouses from the inside.
You could currently be working as a:
Packhouse Manager
Packhouse Operations Manager
Production Manager
Technical Manager
Engineering Manager
Maintenance Manager
Projects Manager
Automation Specialist
Technical Sales Representative
Agricultural Equipment Specialist
Fruit & Vegetable Industry Specialist
The key requirement is practical knowledge of fruit and vegetable packhouse operations and technology.
Experience with grading, sorting, packing, conveying, automation or other packhouse equipment will be highly advantageous.
MINIMUM REQUIREMENTS
Proven experience within the agricultural, fruit and vegetable, packhouse or related technical environment.
Strong understanding of packhouse operations and processes.
Technical aptitude and the ability to understand equipment, automation and technical solutions.
Strong customer relationship and communication skills.
Commercial awareness with the ability to identify business opportunities.
Ability to understand customer problems and translate them into practical solutions.
Strong presentation and negotiation skills.
Ability to work independently and manage a geographical territory.
Willingness to travel regularly to customer and packhouse sites.
Valid driver's licence.
WHY THIS ROLE?
This is an opportunity to move beyond simply selling equipment.
You will become a trusted partner to customers — understanding their packhouse, identifying where they can improve, and helping them find the right technology and solutions for their operation.
If you have spent years working in a packhouse and understand what makes a packhouse run efficiently, this could be an excellent opportunity to take your industry knowledge into a more consultative, customer-focused career.
