CUSTOMER SERVICE SUPERVISOR

SUMMARY:
CLIENT in the HEAVY ENGINEERING AND CONSULTING INDUSTRY requires the services of a CUSTOMER SERVICE SUPERVISOR as soon as possible in the EAST RAND area as soon as possible

POSITION INFO:

CLIENT is committed to solving the world’s most complex TECHNICAL challenges.  As an established technology and innovation leader, we are continuously evolving to meet the needs of our changing world.

Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

DUTIES AND RESPONSIBILITIES

• Achieve sales target & margin per commitment
• Customer on time delivery of min 95%
• Stock availability of at least 95%
• Inventory management /  Replenishment
• IAF Price list management / publish quarterly
• Develop service / surveys per agreed targets
• Service Level agreements for all service work
• EQT Project Management  / Order Execution (AFM + EQT)
• Product support for sales teams including eCOM
• Monthly reporting
• Customer support (deliveries, new products, finance)

JOB REQUIREMENTS

• Target driven with supreme customer focus
• Minimum 3 years’ experience in a similar role Oracle Knowledge (or a similar ERP system)
• Excellent verbal and written communication skills
• Sound Administration Skills
• High morals & integrity
• Commercial degree