CUSTOMER SERVICE OPERATIONS MANAGER – LOGISTICS / DISTRIBUTION (Cape Town)

CUSTOMER SERVICE OPERATIONS MANAGER – LOGISTICS / DISTRIBUTION
Market related package with benefits
Cape Town (Northern Suburbs)

We invite suitably qualified candidates to apply for the Operations (Manager) Lead position based in Cape Town. The role is responsible for maintaining and developing positive business relationships with its key customer''''''''s and personnel involved in or directly relevant to the logistics and ecommerce function thus ensuring quality service delivery and customer retention.

We are looking for candidates with exposure and experience in the following sectors or roles: Courier services / Logistics – Distribution / Fulfillment / eCommerce.

REQUIREMENTS:

• Minimum Grade 12 Senior Certificate is required
• A Bachelors degree will be ideal
• People Management experience is essential
• Analytical skills and competencies (Analyse daily operational data and reporting).
• 3 years + customer service experience in related positions.
• 2 years supervisory / Team lead / Assistant managerial experience.
• Experience with executing HR related policies and procedures.
• Valid driver’s licence - Code 08 (essential)
• Flexibility in terms of working hours.
• Ability to use multiple systems and multitask in a fast-paced environment
• Knowledge of delivery network and services.
• Knowledge of business principles involved shifts and human resource planning.
• Knowledge of principles and processes for providing customer and personal services.
• Intermediate to advanced excel skills & computer literacy.
• Personality and Attributes:
• Active listening skills — Give full attention to what other people are saying, taking time to understand the points being made and asking appropriate questions.
• Problem Solving Ability — Identify problems and review related information to develop and evaluate options and implement solutions.
• Time Management skills.
• Service Orientation — actively look for ways to help deliver World-Class customer service.
• Effective communication skills, including ability to communicate clearly, concisely, and professionally, both verbal and in writing.
• Leadership skills – display the qualities of a leader and set a good example
• Excellent verbal and written communication skills.
• Empowering work style within the team and structure.
• Strong interpersonal skills and the ability to work as an effective team member and leader.
• Passionate about teamwork.
• Responsible and Accountable.
• Analytical skills.
• Excellent listening skills.
• Must be driven / self-motivated.
• Ability to compile feedback in writing for reporting purposes.
• Comfortable to function in an ambiguous, high-pressure environment, while maintaining high-quality outputs.
• Comfortable with constant change.
• High sense of urgency and results orientated.
• High level of accuracy and attention to detail.
• Well-developed organization, planning and implementation skills.
• Conflict resolution skills and management.
• Understanding of complex risks with proactive intuitive intervention

Application process:

Should you be interested in this position and meet the above criteria, forward your updated CV to Gaby Garcia.