CRM EXECUTIVE

SUMMARY:
You will be responsible for managing customer relationships and improving customer satisfaction.

POSITION INFO:

We are looking for an experienced and driven CRM Executive to join a dynamic team. This role is ideal for someone who enjoys working with customers, building strong relationships, and helping grow business accounts.

Requirements:

• Minimum 5–6 years’ experience in CRM, customer service, or marketing.
• Experience in logistics or e-commerce is an advantage.
• Experience using CRM systems (e.g. Salesforce, HubSpot) is beneficial.
• Strong understanding of customer relationship management.
• Speak and Write Afrikaans.

Qualifications:

• Bachelor’s degree in Business, Marketing, Logistics, or a related field (preferred).

Purpose of the Role:

You will be responsible for managing customer relationships, improving customer satisfaction, and identifying growth opportunities within existing accounts.

Key Responsibilities:

• Build and maintain strong relationships with key customers and decision-makers.
• Identify and drive growth opportunities within customer accounts.
• Work closely with internal teams to meet customer needs and expectations.
• Ensure high levels of customer satisfaction and retention.
• Understand customer needs and provide suitable solutions.
• Meet sales targets and business objectives.
• Support and coordinate service delivery to clients.

Key Skills:

• Strong communication and relationship-building skills.
• Customer-focused with a problem-solving mindset.
• Ability to manage multiple tasks and work under pressure.
• Good attention to detail and time management.
• Team player with the ability to work across departments.
• Results-driven with strong business understanding.