CONTACT CENTRE AGENT : PAYJOY

 

Recruiter:

iSON Xperiences

Job Ref:

BPO00555

Date posted:

Thursday, December 29, 2022

Location:

Randburg, South Africa

Salary:

Negotiable


SUMMARY:

Customer Service  Verification Agents

Based in Randburg

Shifts between 09:00 am- 19:00 pm

Working ...

JOB DESCRIPTION:

Customer Service  Verification Agents

Based in Randburg

Shifts between 09:00 am- 19:00 pm

Working from Monday to Sunday 

 

OVERALL PURPOSE OF JOB:

Process customer service and technical service enquiries through inbound calls and provide end-to-end service.

Main Responsibilities will include but will not be limited to :

  • Must be able to communicate with customers professionally and articulately.

  • Must be able to present benefits/opportunities of the sales or service in an effective manner.

  • Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers.

  • Exercise appropriate soft skills when dealing with difficult customers.

  • Ensure correct listening skills and probing techniques are used to establish relevant information.

  • Be able to effectively communicate with the team leader and team members.

  • To ensure that every day query is logged accordingly.

  • Ensure that customers are informed as to the progress of queries logged but not resolved.

  • Ensure that the customers are called and the resolution is confirmed before queries are closed.

  • Ensure that progress of every query logged is monitored until resolution.

OTHER FEATURES OF THE JOB (e.g., location, travelling, shift hours, etc.):

  • Willing to work shifts (ranging from 09h00 to 19h00)
  • Willing to work a six day work week
  • Own vehicle or reliable transport

KNOWLEDGE AND SKILLS:

  • Good communication skills verbally and written in English.
  • Must be able to display proven computer literacy
  • Able to work under pressure
    • Goal driven
    • Ability to work with little supervision
    • Contact Centre skills training
    • Call handling skills
    • Telephone etiquette skills
    • Understanding of website navigation functionalities, technology savvy
    • 6 months experience in an Outbound sales Contact Centre environment;

    EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:

    • Grade 12
    • At least 2 years’ relevant experience, preferably in Banking / financial industry

     

    MUST HAVE GRADE 12!!!!

     

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

Similar jobs you might be interested in:

Contact Centre Trainer
Location: East London
Salary:
Overview Our client in the Academia Industry is seeking a contact centre Trainer to join their team. The successful incumbent will be responsible for ensuring that all employees in the contact centres are equipped with the skills and knowledge required to enhance performance, quality, and excellent customer service.
3 days ago


Contact Centre Administrator
Location: Pretoria
Salary: R18 000.00
contact centre Administrator - Pretoria, Gauteng
10 days ago


Personal Assistant / Contact Centre Administrator
Location: Pretoria
Salary: R18 500 Monthly
Our client is seeking a highly organised, proactive and professional Personal Assistant / contact centre Administrator to provide comprehensive administrative and operational support to the contact centre Manager and leadership team
43 days ago


CONTACT CENTRE OPERATIONS MANAGER - TRAVEL INDUSTRY - CAPE TOWN
Location: Capetown
Salary: R960
Dynamic global travel business is seeking a strong Operations Manager to lead a high-volume Customer Support operation and drive performance, people and customer excellence.
44 days ago


Account Executive: Contact Centre
Location: Pretoria
Salary: Market Related
Helping to maintain or extend existing accounts (customers) and develop new accounts. In many organizations, account executives work with sales representatives, account managers, etc. and offer higher-level leadership. Depending upon the industry an account executive may progress into enterprise account management, regional or national account management, etc.
11 days ago


Contact Agent – New Business
Location: Johannesburg
Salary: Annual
contact centre agent – New Business | Johannesburg
42 days ago


Contact Agent – New Business
Location: Durban
Salary: Annual
contact centre agent – New Business | Durban
42 days ago


Head of Inbound Operations Centre
Location: Johannesburg
Salary:
Are you the type of leader who sees inbound operations as more than just answering calls? This is a unique opportunity to build and lead a centralised Inbound Operations centre from the ground up, shaping the future of collections through strategy, technology, AI, workforce optimisation, and operational excellence. If you have successfully led large-scale inbound contact centre environments and th...
5 days ago


Learning And Development Specialist
Location: Johannesburg
Salary: Market related
Smollan is looking for an experienced Learning and Development Specialist
10 days ago


Student Enrolment Agent
Location: East London
Salary: Monthly
OverviewOur client is seeking a Student Enrolment agent to join their team. The successful incumbent will be responsible for engaging with prospective students through various communication channels and providing comprehensive information on our clients' course offerings, helping prospective students understand the benefits of their programs. Assist prospective students in selecting the most suita...
2 days ago


Create a free job alert for CONTACT CENTRE AGENT : PAYJOY in Randburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions

 

Jobseekers

Register your CV Search jobs CV writing

Recruiter

Advertise jobs Search the CV database

General

Disclaimer Terms and conditions Privacy policy Cookie policy POPIA manual Unsubscribe

© Copyright 2026 Job Placements. All Rights Reserved.