CONTACT CENTRE AGENT : PAYJOY

Recruiter:

iSON Xperiences

Job Ref:

BPO00555

Date posted:

Thursday, December 29, 2022

Location:

Randburg, South Africa

Salary:

Negotiable

SUMMARY:

Customer Service Â Verification Agents

Based in Randburg

Shifts between 09:00 am- 19:00 pm

Working ...

JOB DESCRIPTION:

Customer Service Â Verification Agents

Based in Randburg

Shifts between 09:00 am- 19:00 pm

Working from Monday to SundayÂ

Â

OVERALL PURPOSE OF JOB:

Process customer service and technical service enquiries through inbound calls and provide end-to-end service.

Main Responsibilities will include but will not be limited to :

Must be able to communicate with customers professionally and articulately.

Must be able to present benefits/opportunities of the sales or service in an effective manner.

Identify and respond to the customer needs from all demographics, delivering a high quality, professional service to these customers.

Exercise appropriate soft skills when dealing with difficult customers.

Ensure correct listening skills and probing techniques are used to establish relevant information.

Be able to effectively communicate with the team leader and team members.

To ensure that every day query is logged accordingly.

Ensure that customers are informed as to the progress of queries logged but not resolved.

Ensure that the customers are called and the resolution is confirmed before queries are closed.

Ensure that progress of every query logged is monitored until resolution.

OTHER FEATURES OF THE JOB (e.g., location, travelling, shift hours, etc.):

Willing to work shifts (ranging from 09h00 to 19h00)

Willing to work a six day work week

Own vehicle or reliable transport

KNOWLEDGE AND SKILLS:

Good communication skills verbally and written in English.

Must be able to display proven computer literacy

Able to work under pressure

Goal driven

Ability to work with little supervision

Contact Centre skills training

Call handling skills

Telephone etiquette skills

Understanding of website navigation functionalities, technology savvy

6 months experience in an Outbound sales Contact Centre environment;

EDUCATION, QUALIFICATIONS, EXPERIENCE NECESSARY:

Grade 12

At least 2 yearsâ€™ relevant experience, preferably in Banking / financial industry

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MUST HAVE GRADE 12!!!!

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NB! This job is now closed. You can apply for other jobs by uploading your CV.

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