CALL MONITOR AGENT

Recruiter:

Dante Personnel

Job Ref:

CPT005013/D

Date posted:

Monday, January 11, 2021

Location:

Johannesburg, South Africa

Salary:

Negotiable

SUMMARY:
Reviews agent calls and ensures company and department procedures are adhered to, Ensures adherence to agent script and formal processes. Recognizes and provides feedback on any breach in company protocol. Encompasses non-conformity, corrective and preventative actions.

POSITION INFO:

Minimum requirements:

Grade 12
Experience in call monitoring
Monitor and review sales agents’ telephonic interaction with clients to ensure adherence to quality standards and compliance.
Identify behavior that may place the company at risk.
Identify high quality calls that can be added to the training and coaching database.
Implement standards & processes and verify that all internal processes are followed.

Consultant: - Dante Personnel
Apply via our website www.------

If you do not hear from us within 5 days, please accept that your application was unsuccessful

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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