CALL CENTRE AGENT/ COUNSELLOR

SUMMARY:
CALL CENTRE AGENT/ COUNSELLOR

POSITION INFO:

CALL CENTRE AGENT/ COUNSELLOR

JOB REQUIREMENTS

QUALIFICATIONS AND EXPERIENCE

• Registered Nurse /Registered Paramedic /Administration Certification (advantageous)
• A minimum of 2-years experience at a healthcare facility in a Medical Receptionist Role
• Working knowledge of medical terminology, e.g. ICD10 Coding (essential)
• Innovative thinker with strong conceptual and problem-solving skills
• Meticulous attention to detail with the ability to multi-task
• Strong organisational, administrative and planning skills
• Ability to work under pressure and react effectively to emergency situations
• Ability to use discretion while working with sensitive information
• Excellent documentation, communication and IT skills
• Passionate about women’s right to choice

Skills and competencies

• Ability to understand as well as grasp basic client’s information.
• Ability to cope up with difficult clients situations.
• Capacity and knowledge to analyse the client problem properly and provide logical solutions.
• Good communication, client service, interpersonal and basic computer skills.
• High oral and written communication skills in local languages
• Understanding of the issues surrounding provision of reproductive health care services
• Good interpersonal/communication skills – both oral and written
• Strong personal commitment

Working Hours:  08h00 – 17h00 / Monday – Friday

Salary: R10000 – R15000 CTC

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