Butler

SUMMARY:
5 Star Lodge is looking for a Butler.
Key Performance Areas of this position include:

Acknowledges, welcomes, and greets guests using the appropriate levels of discretion, using the correct
forms of address
Escorts guests to their accommodation
Full orientation of guest’s room
Offers to explain detailed services and facilities to guests
Provides personalised services, demonstrating a sense of urgency, priority and dedication
Request drink preferences from guests before game drive and advise the rangers on the guests requests
Offer unique dinning experiences in the lodge grounds and co-ordinate the celebrations of guests during
their stay with the lodge manager
Displays a polite and gracious manner
Anticipates and responds to guest requests and liaises with respective departments to expedite the
delivery of the requested products and service
Follows up on all guest requests until these are fully satisfied
Able to spontaneously engage in formal and natural conversation with guests on current affairs
Serves guests in a calm, discreet and courteous manner
Offers prompt service without appearing rushed, flustered or hurried
Checks with guests to ensure satisfaction with food, beverage and other services that were offered
Communicates any allergies, preferences, likes and dislikes to the concerned dept(s) and person(s)
Notices and communicates opportunities to further improve quality standards
Maintains and updates records of guest’s preferences, likes and dislikes as appropriate without
compromising their privacy
Contributes to the implementation of ongoing and continuous improvements
Completes a detailed pre-arrival inspection of all rooms, amenities and facilities that are available to
guest during their stay
Acknowledges and bids farewell to departing guests using the appropriate levels of discretion
The butler will be dedicated to a group of guests for their entire stay from the time the guests wake up
and go to bed, all requests from guests will be attended to by their dedicated butler

POSITION INFO:
Requirements:
Grade 12
2 Years of 5-star experience in a similar role with a food & beverage and/or housekeeping background
Ability to effectively communicate with others in English
Committed to providing exceptional levels of service to others
Teamwork, Cross departmental Collaboration
Ability to correctly communicate detailed information and instruction to others
Proficient in POS