Butler

SUMMARY:
Do you have a passion for service excellence, attention to detail, and discretion?
A prestigious 5-star hotel in Hout Bay is seeking a professional, well-groomed, and highly experienced Butler to join our elite guest services team.
Key Responsibilities

• Deliver personalised, discreet service to VIP and high-profile guests
• Assist with unpacking, packing, laundry handling, and wardrobe management
• Arrange private dining, spa bookings, excursions, and personal errands
• Provide in-room F&B service including refreshments, turndown, and minibar checks
• Coordinate with housekeeping, front office, concierge, and kitchen to ensure seamless guest experience
• Handle guest complaints or special requests with professionalism and urgency
• Maintain confidentiality and uphold the highest standards of guest privacy
• Maintain a clean, well-organised, and welcoming environment in suites and private areas

POSITION INFO:
Requirements

• Minimum 2–3 years’ experience as a Butler or Guest Liaison in a 5-star hotel, lodge, or private household (essential)
• Impeccable grooming, communication, and interpersonal skills
• Ability to anticipate guest needs and exceed expectations
• Fluent in English (additional languages a plus)
• Trained in etiquette, protocol, and silver service
• Discreet, reliable, and service-oriented
• Physically fit, able to work long hours, including weekends and evenings
• Driver’s licence and own transport (advantageous)
• Knowledge of Cape Town / Hout Bay attractions and services (preferred)