Butler

Recruiter:

Bright Search Recruitment (Pty) Ltd

Job Ref:

JHB001816/BP

Date posted:

Friday, July 25, 2025

Location:

Simonstown, South Africa

SUMMARY:
Guest Services & Hospitality

Greet guests upon arrival and offer a warm, personalized welcome.
Unpack and pack guest luggage as requested.
Provide personalized services such as wake-up calls, newspaper delivery, or special requests.
Maintain a professional and discreet presence at all times.
Anticipate guests’ needs and preferences, offering tailored services.

Room Preparation & In-Room Service

Ensure guest rooms and suites are impeccably presented prior to guest arrival.
Set up in-room dining, turn-down service, and other personalized amenities.
Stock minibar, refresh linen, and manage wardrobe services such as ironing, laundry, and shoe shining.

Food and Beverage Assistance

Serve meals, snacks, or beverages in rooms, lounges, or private dining areas.
Liaise with the chef or kitchen team to accommodate special dietary requirements or preferences.
Provide wine service or tea/coffee preparation as required.

Coordination and Concierge Services

Arrange transport, spa treatments, restaurant reservations, excursions, and activities.
Provide local knowledge and insider tips for sightseeing or shopping.
Coordinate with housekeeping, maintenance, and kitchen teams to ensure seamless guest experience.

Operational Duties

Maintain detailed logs of guest preferences and special requests for future stays.
Uphold hygiene and cleanliness standards in all guest areas.
Handle confidential information with discretion and professionalism.
Report maintenance issues or guest complaints to management promptly.

POSITION INFO:
Minimum Requirements

Matric / Grade 12 certificate.
Formal Butler training or qualification in hospitality (advantageous).
Minimum 3–5 years’ experience as a Butler, Personal Assistant, or Guest Liaison in a luxury hotel, boutique hotel, or private estate.

Skills and Attributes

Impeccable grooming and presentation.
Excellent communication and interpersonal skills.
High level of discretion, etiquette, and professionalism.
Strong attention to detail and organizational skills.
Ability to multitask and work under pressure.
Knowledge of food and wine pairing an advantage.
Drivers license and own transport (preferred due to location in Fish Hoek).

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