Business Unit Lead

SUMMARY:
The Business Unit Lead (BUL) will be responsible for leading Mpathy’s expansion and operational excellence. The role involves overseeing clinic operations, financial sustainability, strategic growth, and stakeholder engagement, ensuring that Mpathy scales efficiently while maintaining quality care.

POSITION INFO:

Key responsibilities

1. Strategic Leadership & Growth

• Develop and execute a scalable clinic network expansion strategy to reach 10 million underserved patients.
• Identify opportunities for growth in new geographic areas, including South Africa and beyond.
• Oversee the Nursepreneur model, ensuring financial sustainability while maintaining high-quality service delivery.
• Spearhead AI-driven and telemedicine innovations to reduce costs and enhance patient outcomes.
• Monitor healthcare trends, policy changes, and market shifts to inform strategic decisions.

2. Operational Excellence, Quality Control & Medication Management

• Ensure all clinics operate efficiently, maintaining the highest patient-centred care standards.
• Implement and monitor process-driven innovations, including task-shifting strategies and digital health solutions.
• Establish a robust monitoring and evaluation system to track patient satisfaction, clinic performance, and financial sustainability.
• Oversee procurement, HR, and governance structures to support Nursepreneurs and clinic staff.

3. Medication Control & Compliance:

• Develop and enforce strict medication management protocols to ensure safe storage, handling, and dispensing of pharmaceuticals across all clinics.
• Ensure compliance with South African Medicines Control Council (SAHPRA) regulations and other relevant pharmaceutical laws.
• Implement a centralized medication procurement system to ensure cost-effective purchasing and prevent stock shortages.
• Utilize technology-driven inventory management systems to track medication usage, prevent losses, and reduce expired stock.
• Ensure all clinics adhere to ethical prescription practices, avoiding over-prescription or misuse of medication.
• Conduct regular audits and quality control checks to maintain pharmaceutical compliance and patient safety.

4. Financial & Business Model Optimization

• Ensure that clinic revenue models (network fees & revenue share) remain sustainable while keeping patient fees affordable.
• Oversee financial planning, budgeting, and investment allocation for clinic expansion.
• Work with the Business Development team to secure funding through grants, impact investors, and partnerships.
• Optimize the franchise model to ensure rapid clinic scale-up without compromising financial viability.

5. Stakeholder & Government Engagement

• Strengthen public-private partnerships, working with government health departments to integrate Mpathy clinics into the broader healthcare ecosystem.
• Build relationships with investors, donors, and healthcare industry leaders to enhance Mpathy’s impact.
• Represent Mpathy in policy discussions, forums, and media engagements to advocate for low-cost private healthcare solutions.

6. Innovation & Technology Integration

• Lead the integration of AI-assisted pre-diagnosis, telemedicine, and digital health records across clinics.
• Explore new technology partnerships that enhance efficiency and reduce operational costs.
• Ensure that technology adoption aligns with Mpathy’s mission of accessibility and affordability.

7. Leadership & Team Development

• Build and mentor a high-performing, mission-driven team.
• Oversee the recruitment, training, and professional development of Nursepreneurs and clinic staff.
• Foster a culture of innovation, accountability, and continuous learning.

Required qualifications & experience

Essential:

• Bachelor’s degree in Business Administration, Public Health, Healthcare Management, or a related field.
• Minimum 8-10 years of leadership experience in healthcare, social enterprise, or business development.
• Experience in scaling healthcare models, franchise-based businesses, or impact-driven ventures.
• Proven ability to develop and execute strategic plans in resource-constrained environments.
• Strong financial management skills, including revenue model optimization and fundraising.
• Knowledge of South Africa’s healthcare regulations, policies, and public-private healthcare dynamics.

Preferred:

• Master’s degree (MBA, MPH, or MHA) preferred.
• Experience working with nurse-led clinics, AI-driven health innovations, or digital health solutions.
• Exposure to impact investing, social entrepreneurship, and public-private partnerships.

Key Competencies & Skills

• Strategic Vision & Execution – Ability to lead a large-scale healthcare expansion model.
• Financial & Business Acumen – Strong grasp of clinic sustainability, revenue models, and funding strategies.
• Stakeholder Engagement & Advocacy – Skilled in building partnerships with government, investors, and communities.
• Innovation & Problem-Solving – Ability to integrate tech-driven solutions while maintaining accessibility.
• Leadership & Team Development – Strong mentorship and capacity-building skills for a diverse team.