Business Support Manager

Franchisee Management

• Developing a business plan in conjunction with the Franchisee;
• Determining annual franchisee budgets based on forecasts and sales potential;
• Overseeing the performance of Franchisees’ business plans and implementation of agreed strategies;
• Working with franchisees in the event of issues with payments and liaising with the finance department when required;
• Assisting and monitoring the sale of a Franchise to ensure a smooth transition to the new owner;
• Managing the franchisor and franchisee obligations as detailed in the Franchise Agreements;
• Monitoring the application of Trellidor’s corporate identity as detailed in the Brand and CI document, and take corrective action as necessary;
• Attending to and resolving end-customer complaints and disputes efficiently and in keeping with the Trellidor ethos;
• Monitoring vital statistics and compiling monthly Franchisee sales reports for submission to management;
• Monitoring the activities of competitors (including advertising activity) and compiling regular reports;
• Liaising with production in the event of urgent or large orders;
• Troubleshooting as and when required;
• Conducting regular franchisee audits;
• Managing the franchisee’s obligations regarding affiliated Group companies.
• Managing commercial support and sales opportunities where appropriate.
• Supporting franchisees and staff with sales and proactive marketing regarding Trellidor Group companies and products.

Sales and Marketing

• Ensuring franchisees are focusing on existing and/or new product ranges;
• Assisting in the sourcing of new Franchisees;
• Implementing the go-fetch strategy within the region in order to grow the commercial customer base and generate additional leads;
• Providing input into the Trellidor National Strategic Sales Objectives and taking responsibility for the implementation of all allocated activities;
• Providing input into the development of the annual advertising and marketing plan (levy, additional expenditure, requirements);
• Continuously developing knowledge of competitor activity and local market conditions;
• Making appropriate and innovative recommendations to drive the business growth and sustainability;
• Attending Trade Shows in an official capacity to meet and educate customers;
• Liaising with marketing department regarding trade shows, branding opportunities and showroom material;
• Proactively supporting, presenting and selling in commercial/corporate markets.

Training Management

• Planning roadshows for new/existing product launches;
• Conduct ongoing training of franchise owners and staff based on audit findings or general requirements;
• Planning and conducting all induction training for new franchisees;
• Conducting in-depth training on opposition products and marketing trends.

Project Management

• Establishing timing plans and roll-out process for new projects;
• Defining inputs, activities and outputs;
• Ensuring effective and efficient completion of projects;
• Effectively communicating and reporting of project progress against timing plans to affected staff and management.