Business Solutions Analyst

SUMMARY:
As a Business Solutions Analyst, you will play a critical role in identifying, framing, and solving

POSITION INFO:

Summary

As a Business Solutions Analyst, you will play a critical role in identifying, framing, and solving complex business problems. You will work at the intersection of business strategy and technology — helping stakeholders clearly articulate challenges, define meaningful outcomes, and design solutions that create measurable value. This role demands systems thinking, analytical rigour, and the ability to bring clarity to ambiguity, partnering across business and technology teams to drive outcomes that support sustainable growth.

What to Expect

Problem Identification and Framing

• Partner with business stakeholders to uncover, define, and frame business problems before exploring solutions
• Facilitate discovery workshops and sessions to surface root causes, pain points, and opportunity areas
• Map current-state processes and systems to identify inefficiencies, gaps, and improvement opportunities
• Conduct feasibility and impact assessments to evaluate and prioritise the problems most worth solving

Solution Design and Development

• Develop clear solution proposals including functional specifications, user stories, use cases, and process flow diagrams
• Translate well-framed problems into actionable technical and business specifications aligned to organisational goals
• Collaborate with IT and development teams to design, build, and validate solutions that meet defined outcomes
• Conduct structured testing and quality assurance to ensure solutions are fit for purpose and reliable

Stakeholder Engagement and Communication

• Build trusted relationships with stakeholders at all levels to drive alignment and shared understanding
• Facilitate workshops, presentations, and collaborative sessions to communicate findings, explore options, and obtain commitment
• Bridge the gap between business users and technical teams, ensuring effective communication throughout the solution lifecycle

Project Delivery and Implementation

• Conduct project planning by defining scope, success metrics, timelines, and resource requirements
• Coordinate with cross-functional teams to ensure smooth and timely delivery of solutions
• Monitor progress, surface risks early, and propose mitigation strategies to keep delivery on track
• Provide hands-on support during implementation and post-go-live phases to ensure stability and adoption

Change Enablement

• Assess the impact of proposed solutions on business processes, team structures, and end-users
• Develop and deliver training materials, conduct sessions, and provide ongoing support to facilitate smooth transitions and user adoption

Continuous Improvement and Innovation

• Stay current with industry trends, emerging technologies, and evolving best practices in business analysis and solution design
• Identify opportunities for process optimisation, AI-augmented workflows, and digital transformation to drive efficiency and competitive advantage

What You'll Bring

Qualifications

• Degree in Industrial Engineering (preferred), Science, Information Systems, or a related field

Experience and Skills

• Proven experience as a Business Solutions Analyst or in a similar problem-solving and delivery role
• Demonstrated ability to identify, frame, and decompose complex, ambiguous business problems
• Strong analytical and systems thinking skills, with confidence navigating uncertainty and incomplete information
• Excellent facilitation, communication, and interpersonal skills to engage stakeholders at all organisational levels
• Proficiency in business analysis methodologies, solution design techniques, and process modelling
• Experience translating business problems into user stories, acceptance criteria, and technical specifications
• Knowledge of software development lifecycles and agile delivery practices
• Familiarity with business analysis and project management tooling (e.g. Jira, Confluence, Visio, or equivalents)
• Practical experience using AI-assisted tools for research, documentation, data analysis, and workflow automation — including large language models (LLMs), AI copilot tools, and AI-enhanced productivity platforms
• Ability to manage competing priorities, work autonomously, and deliver across multiple
• Understanding of business operating models, regulatory frameworks, and local market dynamics