Business Relationship Manager

SUMMARY:
Help grow global SaaS relationships across the U.S. and APAC markets fully remote role

POSITION INFO:

• • Business Relationship Manager (Remote)

    
    Help grow global SaaS relationships across the U.S. and APAC markets fully remote role
    Fully Remote | R20,000 base + R1,500 per activation | Flexible hours (U.S. or Australia/NZ regions)

    About Our Client
    Our client is a market leader in service and repair management software, trusted by retailers worldwide to streamline workflows, enhance customer experiences, and drive return-to-retail. In just a few short years, they''ve built a strong global footprint through innovation, client success, and service excellence. Now expanding their Growth Team, they''re seeking a driven Business Relationship Manager to strengthen client partnerships and help scale the business internationally.

    The Role: Business Relationship Manager
    This role owns the full client lifecycle from delivering compelling demos and closing new deals to nurturing existing accounts and identifying upsell opportunities. Approximately 80% of your focus will be on strategic account management, with the remaining 20% dedicated to new business development. You''ll work closely with Sales Development Representatives (SDRs) who handle lead qualification and demo scheduling, allowing you to focus on consultative selling and long-term client success.
    Because of the company''s global client base, this position requires flexibility with working hours, typically supporting either U.S. time zones (ending around 10 p.m. SAST) or Australia/New Zealand regions (starting around 4 a.m. SAST).

    Key Responsibilities

    • Deliver engaging, needs-based demos and close new business deals.

    • Manage and grow existing client accounts through proactive relationship management.

    • Identify and pursue upsell and cross-sell opportunities within key accounts.

    • Collaborate with SDRs to convert qualified leads into successful partnerships.

    • Drive account-based selling strategies to meet and exceed revenue goals.

    • Work with internal teams (Marketing, Product, Customer Excellence) to ensure client satisfaction and retention.

    • Maintain accurate CRM records and provide regular sales forecasts.

    • Keep up to date with product innovations and industry trends.

    About You

    • 3+ years of experience in account management, sales, or business development (SaaS/software preferred).

    • Strong consultative sales and relationship-building skills.

    • Proven ability to meet and exceed revenue targets.

    • Excellent communication, negotiation, and presentation skills.

    • Self-motivated, accountable, and effective in a remote environment.

    • Tech-savvy with a curiosity to learn about evolving products and markets.

    • Comfortable working flexible shifts aligned with international time zones (early mornings or late evenings).