SUMMARY:
Ensure that business requirements, process flows, controls, risks and operational procedures

POSITION INFO:

Job Title: Business Process Lead – Process Documentation & Requirements Analysis

Location: Johannesburg, Gauteng
Work Arrangement: On-site
Employment Type: 12-Month Contract, Full-Time
Industry: Banking / Financial Services

Job Purpose

The Business Process Lead will lead the analysis, documentation and improvement of end-to-end business processes within a banking environment. The role will ensure that business requirements, process flows, controls, risks and operational procedures are accurately documented and aligned with business objectives, regulatory obligations and technology solutions.

Key Responsibilities

• Lead process-discovery and requirements-gathering sessions with business and technology stakeholders.
• Analyse current-state processes to identify inefficiencies, control weaknesses, risks and improvement opportunities.
• Design and document future-state processes aligned with strategic and operational objectives.
• Develop detailed process maps, workflows, standard operating procedures and supporting documentation.
• Facilitate workshops, interviews and walkthroughs to validate processes and requirements.
• Elicit, analyse and document functional and non-functional business requirements.
• Translate business needs into clear business requirements documents, user stories, use cases and acceptance criteria.
• Conduct gap, root-cause, impact and stakeholder analyses.
• Ensure traceability between business requirements, processes, controls and solution deliverables.
• Identify process dependencies, hand-offs, bottlenecks and automation opportunities.
• Work closely with Business Analysts, Process Engineers, Product Owners, Architects, Developers, QA teams and operational stakeholders.
• Support solution design, testing, UAT, implementation and operational-readiness activities.
• Establish standards and templates for process and requirements documentation.
• Maintain process repositories, document version control and approval records.
• Monitor delivery progress, risks, issues, decisions and dependencies.
• Provide leadership, guidance and quality assurance to process analysts and business analysts.
• Present recommendations and progress updates to senior management and governance forums.
• Ensure compliance with banking regulations, internal policies, risk frameworks and governance standards.

Required Experience

• At least 8 years’ experience in business process analysis, business analysis or process improvement.
• At least 3 years’ experience in a lead or senior process-analysis role.
• Strong experience within banking or financial services.
• Proven experience documenting complex end-to-end business processes.
• Experience leading requirements-gathering and process-design workshops.
• Experience supporting technology transformation, automation or operational-improvement programmes.
• Practical exposure to testing, UAT, implementation and change-readiness activities.

Qualifications

• Bachelor’s degree or diploma in Business Analysis, Business Management, Information Systems, Industrial Engineering or a related discipline.
• Business Analysis or Process Management certification would be advantageous.
• Certifications such as CBAP, CCBA, Lean Six Sigma, BPMN or TOGAF would be beneficial.

Technical and Methodology Skills

• Business process modelling and documentation
• BPMN 2.0
• Requirements elicitation and analysis
• Business requirements documents
• Functional and non-functional requirements
• User stories and acceptance criteria
• Current-state and future-state process mapping
• Gap and impact analysis
• Root-cause analysis
• Process controls and risk assessment
• Lean and continuous improvement
• Agile, Scrum and Waterfall delivery
• UAT and operational readiness
• Microsoft Visio, Signavio, ARIS or similar tools
• Jira and Confluence
• Microsoft Office and SharePoint

Competencies

• Strong leadership and stakeholder-management ability
• Excellent analytical and problem-solving skills
• Clear written and verbal communication
• High attention to detail and documentation quality
• Strong workshop facilitation and presentation skills
• Ability to manage competing priorities and deadlines
• Ability to influence stakeholders across different business areas
• Sound understanding of governance, risk and regulatory requirements

Key Deliverables

• Current-state and future-state process maps
• Business requirements and functional specifications
• User stories, use cases and acceptance criteria
• Process gap and impact assessments
• Standard operating procedures
• Requirements traceability matrix
• Process controls and risk documentation
• Workshop outputs and stakeholder approvals
• UAT and operational-readiness support
• Process-improvement recommendations
• Governance and progress reports