Breakdown Controller

SUMMARY:
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POSITION INFO:

We are seeking an experienced and highly organised Breakdown Controller to join our operations team. The ideal candidate will be responsible for coordinating and managing all vehicle or equipment breakdown incidents, ensuring prompt response, minimal downtime, and efficient communication with drivers, technicians, and clients.

Key Responsibilities:

• Monitor and respond to all breakdown calls promptly and efficiently.

• Dispatch breakdown teams, technicians, or recovery vehicles as needed.

• Track breakdown progress and provide real-time updates to relevant stakeholders.

• Maintain accurate records of all breakdown incidents on the system.

• Coordinate with suppliers, towing companies, and service providers when necessary.

• Ensure compliance with health and safety procedures.

• Analyse breakdown trends and assist in implementing preventative solutions.

• Provide excellent customer service and support to drivers and clients.

Minimum Requirements:

• Matric / Grade 12.

• At least 2–3 years’ experience in a breakdown control, fleet control, or operations control role.

• Strong communication and problem-solving skills.

• Ability to work under pressure and handle emergency situations professionally.

• Computer literate (MS Office and fleet management systems).

• Willingness to work shifts, weekends, and public holidays when required.

Skills & Competencies:

• Excellent coordination and multitasking abilities.

• Strong attention to detail.

• Ability to make quick and effective decisions.

• Customer-focused with a professional telephone manner.

• Team player with strong organisational skills.