Brand Home Coordinator

SUMMARY:

 
This role combines operational leadership, kitchen ownership, and commercial oversight, with full accountability for the end-to-end kitchen function and shared accountability for the overall Brand Home performance.
 
The Coordinator acts as the leader-on-duty in the absence of the Brand Home Manager, ensuring continuity of standards, team alignment, and excellence of execution.

POSITION INFO:
Job Scope and Context:

1. Leadership & Operational Oversight

• Act as 2IC and assume full operational leadership in the absence of the Brand Home Manager.
• Lead daily operational execution, ensuring alignment to priorities, service standards, and brand expectations.
• Drive accountability across Front of House and Kitchen teams, ensuring seamless collaboration.
• Identify operational gaps and implement continuous improvement initiatives.
• Act as a visible leader on the floor, ensuring high standards of professionalism, energy, and brand representation

• Take full responsibility for the end-to-end kitchen function, including people, process, and performance.
• Lead and manage kitchen staff.
• Own menu development and evolution.

• Own kitchen-related cost control and margin management, including:
• Food costing and pricing
• Waste reduction and stock optimization
• Partner with the Brand Home Manager to:
• Track and analyse key business metrics (footfall, spend per head, conversion)
• Support budgeting and forecasting processes
• Identify opportunities to:
• Improve profitability
• Enhance revenue through food-led experiences and upselling

• Ensure every guest interaction reflects premium brand standards and storytelling
• Oversee:
• Guest bookings and special requests
• VIP hosting and curated experiences
• Collaborate on and execute:
• Food and drink pairing experiences
• Brand activations and events
• Continuously identify ways to elevate the end-to-end guest journey

• Take ownership of stock management across FOH and kitchen, including:
• Consumables and POS materials
• Kitchen inventory
• Conduct regular stock takes and manage:
• Variances and corrective actions
• Supplier coordination in line with procurement processes
• Drive stock efficiency and cost control discipline

• Maintain accurate and up-to-date:
• Operational records
• Schedule and reports

• Support reporting processes, including:
• Performance tracking
• Data consolidation and insights
• Contribute to SOP development and continuous refinement

• Lead by example, embedding:
• Accountability
• Collaboration
• Brand pride
• Support the Front of House Supervisor in driving:
• Service excellence
• Team engagement and alignment
• Contribute to:
• Onboarding and training of team members
• Building a high-performing, customer-centric culture

• Must have a matric certificate or equivalent
• Relevant qualification in Hospitality, Culinary Arts (advantageous)
• Proven kitchen and food experience
• Experience in hospitality, brand home or premium guest environments
• Exposure to financial tracking, costing or operational reporting