Brand Ambassador (Mattress Manufacturing Company)

Job description

The Brand Ambassador will assist the customer in understanding the Companies products and identify solutions to fit their needs, generating sales and renewals, whilst continuing to achieve customer satisfaction levels.

Educate big box stores and independent retail customers on product ranges – product knowledge training in stores • Provide big box stores and independent retail customers with marketing equipment. • Answer all incoming customer calls in a professional and efficient manner. • Offer a variety of product related solutions to clients. • Ensure that call cycle is being attended to and that all customers are being visited within the call cycle. • Utilise inbound call opportunities to generate sales and renewals. • Develop strong relationships with customers and demonstrate how we can add value to their business. • Identify potential customer needs/ opportunities to grow our business. • Conduct follow up calls on a daily basis to customers who have expressed an interest in our products. • Respond to customer emails in a professional manner. • Work with and support our Professional Services Group, helping to support customers and opportunities. • Ensure that all complaints are captured and reported to customer care and production • Miscellaneous administration tasks. • Submit weekly sales reports of activities within the market within specified area of work • Set clear and achievable expectations with clients and achieving them. • Attend all product-training sessions

QUALIFICATIONS AND EXPERIENCE

• Customer Care and or Marketing diploma, degree and/or relevant experience • At least 3 years’ experience within Customer Care/ Sales/ Brand Ambassador environment • Experienced with data, complaint and/or order capturing systems (Syspro, etc.)

MINIMUM SKILLS AND ABILITIES REQUIRED

• Excellent Communication and Interpersonal skills including patience • Analytical skills (Information processing) • Excellent written, verbal and presentation skills • Excellent organizational and follow-up skills • Systems monitoring and record keeping • Teamwork and motivation of team members • Ability to show resilience and a flexible approach • Ability to build effective relationships with customers • Competent in problem solving (problem analysis), planning and decision making • Conflict management, conflict resolution and change management • Computer proficient