Branch Supervisor

SUMMARY:
Branch Supervisor – Hardware & Paint Retail
Location: George
Salary: R12,000 – R18,000 basic (depending on experience)

Overview:
The Branch Supervisor will be responsible for overseeing the day-to-day operations of the hardware and paint store, ensuring efficient branch performance, excellent customer service, and effective staff supervision. This role requires hands-on involvement on the shop floor and strong product knowledge within the hardware and paint environment.

POSITION INFO:
Key Responsibilities:

• Supervise daily branch operations, ensuring smooth opening and closing procedures
• Manage and support branch staff, including scheduling, task allocation, and on-the-job training
• Ensure high levels of customer service and resolve customer queries or complaints professionally
• Oversee sales performance and assist in achieving branch targets
• Maintain stock control, including ordering, receiving, stock counts, and merchandising
• Ensure correct handling, mixing, and display of paint products where applicable
• Monitor housekeeping, health and safety, and compliance with company procedures
• Assist with basic administrative duties, reporting, and cash handling
• Support the Branch Manager or Owner with operational and performance-related tasks

• Previous experience in a hardware, paint, or building materials retail environment
• Supervisory or team-lead experience preferred
• Good knowledge of hardware tools, paint products, and related materials
• Strong customer service and communication skills
• Ability to lead by example and work hands-on when required
• Basic computer literacy (POS systems, stock systems, and email)
• Reliable, well-organised, and able to work under pressure

• Practical and solutions-driven mindset
• Strong leadership and interpersonal skills
• Honest, dependable, and detail-oriented
• Physically fit and comfortable working in a retail store environment