Branch Manager – Aftermarket Mining & Construction Parts & Spares - Middelburg

SUMMARY:
Branch Manager – Aftermarket Mining & Construction Parts & Spares - Middelburg

POSITION INFO:

Role Purpose: The Branch Manager will be responsible for overseeing the efficient operation of a regional depot supplying aftermarket mining and construction equipment parts and spares. This role acts as the on-the-ground representative of Head Office, ensuring operational excellence, customer satisfaction, and strict compliance with company policies, while driving depot growth and profitability.

Minimum requirements:

• Diploma/Degree in Supply Chain, Logistics, Business, or related field (preferred).
• 5+ years’ experience in depot/warehouse management, preferably in the mining, construction, or industrial parts sector.
• Solid understanding of aftermarket parts distribution, inventory management, and logistics.
• Strong computer literacy (ERP systems, MS Office).
• Valid driver’s licence.

Key Responsibilities:

Depot Operations & Inventory:

• Manage daily depot operations including receiving, storage, dispatch, and stock control.
• Maintain optimal stock levels based on head office forecasts and regional demand.
• Ensure all goods are handled, stored, and dispatched in line with quality and safety standards.
• Conduct regular stock counts and reconcile variances with Head Office.

Customer Service & Sales Support:

• Act as the primary local contact for customers in the region.
• Provide technical support and guidance on aftermarket parts and spares.
• Co-ordinate with Head Office sales team to fulfil orders and resolve customer issues.
• Foster strong customer relationships to encourage repeat business and market growth.

Administration & Reporting:

• Submit weekly and monthly reports to Head Office covering stock, sales, expenses, and performance KPIs.
• Ensure all depot transactions (invoices, purchase orders, delivery notes) are processed accurately and on time.
• Adhere to all company financial controls, credit management policies, and compliance procedures.

Logistics & Supply Chain:

• Co-ordinate incoming deliveries from suppliers or Head Office distribution centres.
• Manage outbound dispatches to customers with an emphasis on accuracy and timeliness.
• Liaise with transport providers to ensure cost-efficient and reliable logistics solutions.

People & Compliance:

• Supervise depot staff (if applicable), including drivers, warehouse clerks, and support staff.
• Enforce health, safety, and environmental compliance in line with company and industry standards.
• Train and develop team members to ensure service and operational standards are met.

Key Performance Indicators (KPIs)

• Stock accuracy and availability | On-time, error-free customer order fulfilment.
• Depot profitability and cost management.
• Compliance with head office policies and reporting deadlines.
• Customer satisfaction and repeat business in the region.

Competencies & Attributes:

• Strong leadership and decision-making ability.
• Customer-centric with excellent communication and relationship-building skills.
• Highly organized, detail-oriented, and results-driven.
• Ability to work independently while maintaining close alignment with Head Office.
• High integrity and accountability.

Salary offer: Negotiable dependant on skills/experience