Branch Administration Manager

SUMMARY:
Our client in the insurance industry is urgently looking to appoint a Branch Administration Manager in their Offices in Polokwane. The successful incumbent will be responsible for overseeing the daily administration operations of the Branch.

POSITION INFO:

The successful candidate will maintain Standard Operating Procedures (SOP) for all administrative processes. Manage and monitor the performance of Administrating employees at the Branch, to make sure that they are executing their assigned duties and ensuring compliance with the Code of Conduct of the company.

Desired Experience and qualifications:

• Relevant qualification equivalent to NQF Level 6
• A minimum of 2 years relevant experience in the Administration role, particularly in a customer-driven, customer-facing environment.
• Experience in people management, leading teams, and motivating people

Technical Competencies / Professional Expertise

• Driver’s License
• Analytical skills
• Computer Literacy, including MS Excel skills
• Numerical skills and financial acumen
• Presentation skills
• Negotiation and commercial skill
• Ability to prioritize workload and meet deadlines.
• Problem management and process improvement
• Excellent follow up and follow through skills.
• Ability to interpret various instructions.

Duties and Responsibilities:

• Maintain Standard Operating Procedures for all administrative processes.
• Maintain the filling system and compliance to business processes.
• Responsible for the maintaining the office cleanliness and compliance to the OHS.
• Daily Administration of the Branch: Responsible for administration to internal and external clients.
• Assist and advise clients with funeral arrangements.
• Ensure information required for the scheme preparations is timeously made available to the Branch Manager.
• Monitor and confirm burial claims with the Claims Administrator.
• Handling incoming and outgoing administrative correspondence.
• Requesting order numbers and placing orders with procurement.
• Liaise with suppliers and double check information on the received invoice, e, g, file number, correct name of the deceased and order number.
• Submitting weekly coffin update on the procurement system.
• Recording of stock received on the procurement system.
• Monitoring of the Branch expenditure operational budgets.
• Compiling and presenting Admin Department monthly reports to the Branch Manager and General Operations Manager.
• Championing Customer service and Excellence: Oversee the day-to-day operations, ensuring that the team adheres to the Service Level Agreements and add value to customers by continually trying to improve the services provided.
• Ensure and approve all funeral documents adhere to standards and quality.
• Handle client queries regarding existing policies, funeral services, and other enquiries.
• Planning, making follow ups on both internal and external clients.
• Comply with company code of conduct.

Package:

Market related

If Interested please forward your cv to:

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