Bookings Clerk, East London

SUMMARY:

We are seeking a Bookings Clerk for a permanent vacancy based in East London, Eastern Cape

POSITION INFO:

Applicants are required to meet the following criteria:
 

• Previous experience in a similar role or in customer service and administration
• Matric, with tertiary advantageous
• Fluent in English with excellent verbal and written communication skills
• Computer literate, with a good working knowledge of MS Office
• Strong organizational and time management abilities
• Detail-oriented with a focus on accuracy and attention to customer needs
• Ability to work independently and collaboratively in a fast-paced environment
• Driver’s license
• Exceptional customer service skills and problem-solving abilities
• The candidate has to be professional, and well presented with excellent communication skills
• Working hours : Monday to Friday : 07h00 – 17h15

• Manage service bookings, appointments, and reservations efficiently and accurately
• Interact with customers in a professional and friendly manner, providing assistance and resolving inquiries or issues
• Coordinate with Service Advisors, Workshop Foreman and Service Manager to ensure seamless scheduling and smooth operations
• Maintain accurate records of bookings, customer information, and related documentation
• Use computer systems and software to manage bookings, update databases, and generate reports