Booking Clerk

SUMMARY:
Umhlanga - Efficient Bookings Clerk required for a high-volume dealership in Umhlanga. Opportunity to support a busy service department with strong administrative skills.

POSITION INFO:
Our client is a prominent player in the automotive retail industry, offering vehicle sales and aftersales services. The business values precision, reliability, and excellent customer service.

This role involves handling all service bookings and related administrative tasks. The successful candidate will be responsible for managing incoming service requests, scheduling appointments, and coordinating with the workshop team and service advisors. Accuracy, attention to detail, and strong organizational skills are key to this role.

Key Responsibilities:

• Manage incoming service booking requests via phone, email, and walk-ins
• Schedule service appointments and confirm with customers
• Maintain accurate and up-to-date booking records
• Coordinate daily workshop capacity and technician availability
• Assist customers with general service-related enquiries
• Update and manage the dealership’s booking system
• Ensure accurate data entry of customer and vehicle details
• Liaise with service advisors and workshop staff to manage workflow
• Follow up with customers for reminders and confirmations
• Provide support to the service department as needed

• Strong administrative skills
• Well-organised and methodical
• Professional and customer-oriented
• Able to work under pressure
• Clear and polite communication style

• Minimum 2 years’ experience in a similar role within a dealership
• Matric (Grade 12)
• Experience with dealership management software (e.g., Kerridge, Automate, or similar)
• Good computer literacy
• Valid driver’s licence preferred