Booking Agent

SUMMARY:
Are you a confident communicator with a natural flair for building connections over the phone?
 
Our client in Brackenfell is seeking someone who excels at the challenge of converting cold calls into scheduled appointments with their consultants.  This role involves making high-volume cold calls to prospective clients to introduce and explain the services offered, followed by further engagement via email.
 
Are you ready to pick up the phone and make things happen?

POSITION INFO:
REQUIREMENTS
 

• Matric, relevant tertiary qualifications advantageous
• Fully Bilingual in Afrikaans and English (speak, read, write)
• Strong verbal and written communication skills coupled with an excellent telephonic manner
• Computer literate, specifically MS Office (Word, Excel, Outlook)
• Minimum of one year experience in telemarketing or sales
• Time management skills and the ability to prioritise tasks under pressure
• Results-driven and customer-focused
• Knowledge of social media
• Excellent interpersonal skills, assertiveness, and active listening
• Persuasion skills
• Ability to learn product and service knowledge
• Professional and a team-player
• Able to work independently

• Attended all inbound and outbound calls and sufficiently address enquiries and questions
• Ensure that events are filled and follow up timely with clients
• Ensure to meet daily and monthly targets. These targets are subject to change from time to time

• Schedule and manage bookings
• Draft and send appropriate paperwork to the client
• Ensure that interaction is based on the principles specified in our policies

• Ensure that the database is managed, updated, and maintained
• Attend to client queries, problems, and/or questions efficiently