Bitstream Order Administrator

SUMMARY:
FTTh Bitstream Order Administrator wanted in Midrand on contract. • To capture orders onto partner portals and monitor the delivery against these orders, dealing with any fallouts and ensuring customers are informed. Includes liaising with different role-players from infrastructure partners and internal sales teams.

POSITION INFO:

Duties:

• To capture orders from the client system onto partner portals and maintain said orders.
• To review order quality coming from Sales channels and summarise feedback to Key Account Managers when corrective action is required.
• To manage customer escalations relating to bitstream delivery calmly and effectively.
• To identify, summarise, & highlight delivery trends to managers.
• To ensure data integrity on all orders relating to the network the agent assigned to.

Skills Required:

• Fibre general knowledge/experience  (desirable)
• Customer facing experience
• Siebel, Oracle MSPI, knowledge
• Computer Skills (Intermediate Excel)
• 1-3 year experience in customer facing  position (essential)

Minimum Requirements:

• Matric, plus(required)
• Relevant Technical Qualification  (e.g. engineering)  - Degree/Diploma/T3/S4/N6 National Diploma (Desirable)

NB! This job is now closed. You can apply for other jobs by uploading your CV.