Benefits Processing Supervisor (6-month contract)

SUMMARY:

A leader in its industry is currently seeking for an experienced Benefits Process Supervisor to join their team.

POSITION INFO:

The successful applicant duties include but is not limited to:

• Prepare up to date, accurate, monthly reports and statistics for the Specialist Benefits Processing Manager
• Ensure that audit controls are in place and audit requests are closed timeously
• Update Benefits Allocation Checklist to ensure fair and equitable allocation of death benefit claims

Oversee benefits administrators’ responsibilities including:

• Perform quality assurance on claim forms and supporting documents received according to applicable workflow, rules and legislation to ensure claims are accurate and compliant.
• Validate the exit claim form to the exit movement received.
• Manage the allocation and reconciliation of member contributions to ensure that all contributions are correctly recorded
• Ensure accuracy of all claim documentation and member information
• Verify applicability of member options to Fund Rule and Legislative requirements.
• Ensure that all data is accurately captured by benefits administrators into the system
• Validate the manual calculated Final Average Emoluments to ensure accurate application in the exit calculation in all areas.
• Re- calculate the pre commutation value for the death of a pensioner claim, before loading dependants for a benefit
• Ensure that all death claims are processed accurately and timeously
• Process and monitor pensioners information within given timeframes
• Ensure that all queries and complaints are timeously resolved and escalated where necessary
• Manage the administration system, checking that accurate record keeping and query management is adhered to.
• Attend to enquiries, cooperate and provide information on legal complaints.

Project Management support

• Participate in the Fund’s overall projects e.g., Defined Contribution Conversion, Business Process Re-engineering, amendment of the Fund’s Rules, contributing expertise to enable project objectives to be met.
• Draft reports as part of the project deliverables

Provision of administration services to beneficiary and guardian cases; implementation of Management Benefits Committee and Benefits Committee decisions and requests / referrals for case investigations from other internal departments

• Coordinate the investigation and implementation of decisions, requests and referred cases, with reports and recommendations being submitted to BC, MP& BP or other internal departments.
• Manage the suspension, addition, termination and reinstatement of beneficiaries (widows and minor children) in compliance with Fund rules and legislation.
• Ensure guardian changes are affected and children are properly placed with suitable guardians.
• Check the accurate payment of benefits to the correct beneficiaries.
• Follow up on needs assessment conducted and guardian cases identified where there is a misuse of benefits.
• Contribute to the compilation of manuals / guidelines for guardians.
• Co-ordinate the submission of trust advance applications and ensure that these are submitted timeously to Corporate Secretariat
• Ensure the timeous payment of the trust advance payments to the beneficiaries
• Monitor the use of children’s instalment lump sum accounts and pension benefits to reduce the number of unnecessary requests for advanced payment.
• Ensure that all customer and stakeholder enquiries are accurately and sensitively resolved or escalated to the appropriate level.

People Leadership

• Manage planning of resource requirements, ensure sufficient capable resources are in place to meet service delivery demands, maintaining the effective and efficient capability of the department.
• Build a high performing team where the best people are deployed in the right roles and deliver against strategy.
• Ensure that all employees are motivated, developed.
• Manage employees’ performance and ensure that their individual and collective performance is of the required standard.
• Implement and maintain an effective system of internal controls and delegations of authority for the department, to ensure that accountability for decisions made.
• Inspires, aligns and engages employees around the vision and strategy of the Fund, maximising employee engagement and willingness to invest discretionary effort.

Minimum Requirements:

• Relevant bachelor’s degree
• At least 5 years job-related experience which should include at least 1 year experience in a supervisory role
• Knowledge of any African Language is an advantage
• Working knowledge of Pension Fund Rules
• Basic knowledge of Income Tax Act, Divorce Act, Pension Funds Act, Child Care Act, Marriage Act, Recognition of Customary marriage Act, Mental Health Act
• Working knowledge of Benefit administration
• Knowledge of Law - Section 37 (C) allocation of death benefit lump sums
• Valid driver’s license

Should you meet the above requirements, please upload your CV onto our website --------Please upload your CV here-------->. [CV’S VIA EMAIL WILL NOT BE CONSIDERED]

This is an EE Position

The full job spec will be provided to shortlisted candidates only.

Candidates will be required to go through assessments, background and vetting processes if shortlisted .

Should you not hear from us within 2 weeks, please consider your application unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.