Benefits Processing Administrator

SUMMARY:

A leader in its industry is currently seeking for an experienced Benefits Process Administrator to join their team.

The main function of this role is to accurately process fund claims according to the Pension Fund Rules.

POSITION INFO:

The successful applicant duties include but is not limited to:

• Perform quality assurance on claim forms and supporting documents received according to applicable workflow, rules and legislation to ensure claims are accurate and compliant
• Check accuracy of all claim documentation and member information and request additional information if required
• Verify applicability of member options to Fund Rule and Legislative requirements.
• Capture the member details applicable to the exit event
• Compare member contribution history and emoluments for the exit period to ensure accuracy of benefit
• Check the manual calculated Final Average Emoluments are verified to those applied in the exit calculation in all areas
• Interview dependent''s for death claims before capturing verified dependents'' information for the monthly pension
• Once all information is captured, check all member data and values are correctly updated in the member workflow, in order to calculate the member values as per the member’s option
• Apply for a tax directive where required in accordance with standard procedure
• Update claim details on the pension system to ensure a one stop service at Call Centre and all other relevant stakeholders

RESOLVE QUIRES RELATING TO CLAIMS AND CUSTOMER ENQUIRIES

• Assist business (Call Centre, Payroll, Social Workers & Legal) with enquiries received timeously, to keep stakeholders informed
• Respond appropriately to enquiries received from internal and external stakeholders, regarding member claims, via e-mail and telephonically
• Obtain historical information related to member benefit claims, to determine the origination of member values and documents
• Draft letters to respond to standard enquiries, conveying an appropriate response which is grammatically correct
• Obtain approval from Supervisor where complex enquiries are received
• Perform any other adhoc duties as per operational requirements

SUPPORT TO THE TEAM

• Assist Supervisor & Manager with on-going projects related to business developments & enhancements
• Perform system testing when required

Minimum Requirements:

• Completed Diploma in administration or retirement funding
• Certificate of Proficiency (COP) will be advantageous
• 2-4 years job-related experience in Pension Benefits Administration, Processing of Retirement Funds or Employee Benefits
• Knowledge of Pension Funds Act
• Knowledge of Pension Funds Rules
• Basic knowledge of tax legislation applicable to pension payouts
• Knowledge of Benefits Formulae
• Familiarity with Divorce Act & associated Pension Fund Legislation

Should you meet the above requirements, please upload your CV onto our website --------Please upload your CV here-------->. [CV’S VIA EMAIL WILL NOT BE CONSIDERED]

This is an EE Position

The full job spec will be provided to shortlisted candidates only.

Candidates will be required to go through assessments, background and vetting processes if shortlisted .

Should you not hear from us within 2 weeks, please consider your application unsuccessful.

NB! This job is now closed. You can apply for other jobs by uploading your CV.