SUMMARY:
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POSITION INFO:
Job Description
Ensuring that warranty and associated technical issues are dealt with in a professional, courteous and timeous manner
Ensuring maintenance of tools, equipment and products while in testing phases
Collecting and/or delivering product to client where applicable, and maintaining an effective Public Relations profile with regard to the company
Ensuring warranty processes and testing are followed from initial collection and paperwork management through to final client resolution
Ensuring smooth daily running of warranty related tasks
Ensuring that returns are handled within the allocated time frames
Ensuring that abuse of products is prevented by ensuring client knowledge levels are satisfactory
Analysis and processing of faults within stipulated time frames and procedures
Maintenance of tooling and equipment
Advising management of defective equipment and ensuring repair or replacement of same
Ensuring that product in bulk stores is maintained at optimum usage level
Qualification & Skills
Grade 12 qualification
Minimum 3 years proven working experience
Ability to use battery and electronic testing instruments, voltage recording, diagnostic machinery and surface mount repair where applicable to bench
technician level
Ability to learn about charging system parameters and solar configurators
Ability to learn about different battery and charging system technologies
Suitable candidates will be contacted. If you do not get a response within 14 days, please consider your application unsuccessful.
