Bartender

SUMMARY:
Purpose of the Position
The Bartender is responsible for preparing and serving beverages to guests in a professional and friendly manner within a hospitality establishment. The role focuses on delivering excellent customer service, maintaining cleanliness and stock control at the bar, and ensuring responsible beverage service.
 
Key Responsibilities
Beverage Preparation and Service

• Prepare and serve alcoholic and non-alcoholic beverages.
• Mix cocktails and specialty drinks according to recipes and standards.
• Serve drinks promptly and professionally.
• Ensure beverages are presented attractively.

• Welcome and interact with guests in a friendly manner.
• Take beverage orders accurately.
• Recommend drinks and menu items to customers.
• Handle guest complaints professionally.

• Maintain cleanliness and organisation of the bar area.
• Refill stock and supplies when necessary.
• Monitor inventory and assist with stocktaking.
• Ensure bar equipment is cleaned and maintained.

• Process customer payments accurately.
• Handle cash, card payments, and receipts responsibly.
• Balance cash register at the end of shifts when required.

• Follow health, hygiene, and safety regulations.
• Ensure responsible serving of alcohol.
• Check identification when necessary to confirm legal drinking age.

POSITION INFO:
Minimum Qualifications

• Grade 10–12 / Matric certificate.
• Bartending or hospitality training is advantageous.
• Responsible alcohol service certification may be required.

• Previous bartending or hospitality experience preferred.
• Experience in hotels, restaurants, bars, or resorts is advantageous.

• Beverage preparation and cocktail mixing.
• Customer service standards.
• Health and hygiene regulations.
• Basic stock control and cash-handling procedures.

• Excellent communication and interpersonal skills.
• Customer service and sales skills.
• Ability to work under pressure.
• Multitasking and organisational abilities.
• Basic numeracy and cash-handling skills.

• Friendly and energetic personality.
• Professional appearance.
• Honest and reliable.
• Team player.
• Ability to remain calm in busy environments.

• Shift work, including nights, weekends, and public holidays.
• Fast-paced bar or restaurant environment.
• Long periods of standing.