Barman

SUMMARY:
Guest Experience & Service Excellence

• Provide warm, professional, and personalised bar service to all guests.
• Engage confidently with guests, sharing knowledge of cocktails, wines, spirits, and non-alcoholic beverages.
• Anticipate guest preferences and create memorable, tailored experiences.
• Handle guest feedback and requests professionally, escalating issues when necessary.

• Prepare and serve cocktails, mocktails, wines, beers, and spirits to five-star standards.
• Ensure consistent quality, presentation, and portion control.
• Maintain bar mise en place, cleanliness, and presentation at all times.
• Assist with beverage service during meals, boma dinners, bush events, and private functions.

• Assist with stock counts, requisitions, and stock rotation.
• Ensure correct storage and handling of all beverages.
• Minimise wastage, breakages, and stock variances.
• Report low stock levels and equipment issues promptly.

• Adhere strictly to HACCP, hygiene, and cleanliness standards.
• Ensure responsible alcohol service in line with lodge policy and South African liquor regulations.
• Maintain a safe and tidy bar environment for guests and staff.
• Follow wildlife safety protocols applicable to outdoor bar areas.

• Work closely with waiters, F&B Supervisors, kitchen staff, and management.
• Attend daily briefings and contribute to smooth service flow.
• • Communicate guest preferences, special occasions, and beverage requirements.
  Administration & Controls
  
  • Assist with cash handling and POS procedures where applicable.
  • Complete daily cleaning schedules and bar checklists.
  • Ensure compliance with SOPs and brand standards.
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POSITION INFO:
·       Excellent interpersonal and communication skills
·       Strong product knowledge and attention to detail
·       Passion for beverages and guest service
·       Ability to work calmly in a fast-paced environment
·       Professional appearance and demeanour
·       Organisational and time-management skills
·       Cultural awareness and emotional intelligence
·       Remote Big 5 safari lodge setting
·       Live-in position (where applicable)
·       Shift work including early mornings, evenings, weekends, and public holidays
·       Outdoor and bush dining environments