Banqueting and Conference Manager

SUMMARY:
We are looking for a Banqueting and Conference Manager for a very elite 4 Star Hotel in the Pretoria North area.

POSITION INFO:
Position overview:
Detail-oriented banqueting and conference manager to oversee and coordinate all aspects of banqueting and conference operations.
This role involves planning, organizing, and executing events, ensuring exceptional customer service and seamless event delivery.

Requirements:

• Must have 5 years of banqueting and conference experience in a high-volume establishment
• Qualification in hospitality industry will count to your advantage
• Proven experience in event management, banqueting, or hospitality operations
• Lead a team of about 10 – 30 banqueting staff Collaborate with different departments.
• Monitor budgets, OE, and beverage counts Multitasking between different events.
• Qualification in hospitality industry will count to your advantage. Strong leadership skills
• Work under pressure Excellent communication skills
• Understand what the guest needs and prioritise Passionate about guest satisfaction

• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• High attention to detail and organizational abilities
• Ability to work under pressure and handle multiple events simultaneously.
• Proficiency in event management software and Microsoft office.

• The banqueting and conference manager is responsible for ensuring that operating equipment in the department is balanced and variances are accounted for.
• Guide and discipline staff in the department and rostering of staff.
• Check that the weekly planner is updated and ready for rostering and planning.
• Take accountability for all events and conferences on the property.
• Ensure beverage and cleaning stock is ordered in a timely and conference items are ordered and accounted for.
• Manage the planning and execution of banquets, meetings and conferences.
• Liaise with clients to understand their needs and expectations, providing tailored event solutions. Coordinate with internal departments to ensure smooth execution.
• Oversee event setup, room layout, décor and service delivery in line with the function sheet.
• Supervise and train banqueting and conference staff, ensuring high standards of service and professionalism. Monitor inventory and order suppliers for the banqueting needs.
• Ensure compliance with health and safety, food hygiene, and licensing regulations. Handle guest feedback and resolve any issues or complaints.
• Maintain accurate records and reports related to events, staff and finances.