Back Office Support

SUMMARY:
Our client is seeking a Back Office Support to join their team.

POSITION INFO:
Requirements: 

• Matric
• Previous experience in an office/Admin/Support role
• Good MS Office skills, especially Outlook, Excel, and MS Word (good working knowledge).
• Be tech-savvy, and be familiar with Facebook, Linkedin, and Google searching.
• Previous cold calling experience
• This position is not suitable for a person with extensive family commitments as it is hands-on from 8 am to 5pm and fast paced.

• Email proposals send to contact lists from Linkedin, Facebook, and other platforms.
• Follow up on email sent within one week with a telephone call for next step e.g. set up a meeting in person or arrange for a Zoom/Teams call, as and when required.
• Daily follow-up on up previous day’s LinkedIn newly accepted invites with an email and telephone call.
• Social Media Adverts – Facebook, Linked and other platforms on a daily basis. A minimum amount of adverts to be placed daily will apply.
• Assisting with daily quotes for clients and private clients and general customer liaison.
• Action-specific targeted projects via email and phone calls
• Ad hoc sales-related administration.
• Assist with the daily logistical arrangements for rental and sales transactions to the installation teams countrywide.
• There will be an opportunity to engage in new sales/rental activities as part of a long-term growth plan.
• Some degree of cold calling is expected for specific projects.

• Handling the administrative requirements of orders.
• Assist with all billing on a monthly basis.
• Customer and office liaison during the ordering, delivery and/or installation process.
• Keeping a quote register/list that needs to be checked weekly and followed up on.
• Maintain a list of all Agents’ activities on a weekly and monthly basis, where they have marketed and to whom.

• Geographical area coverage: This is across the country, and customer engagement will be via mobile phone calls and/or email.

• Need to be methodical in their work approach.
• Pay attention to detail.
• Be able to reason for themselves.
• Can communicate to customers and management effectively and clearly.
• Communicate in a professional manner, always.
• Good MS Office skills, especially Outlook, Excel, and MS Word (good working knowledge).
• Be tech-savvy, and be familiar with Facebook, Linkedin, and Google searching.
• Be diligent with their work, and have pride in what they do.
• Take instruction and follow it through, without having to be checked up upon frequently.
• Have a ‘can do’ approach.
• Someone who can cope in a fast-paced environment.
• This position is not suitable for a person with extensive family commitments as it is hands-on from 8 am to 5pm and fast paced.