Automotive Workshop Manager

Workshop Manager
Mossel Bay, Western Cape
Salary Market Related

A reputable Vehicle Dealership is currently seeking an experience Workshop Manager to join their team. The candidate will be responsible for Managing and planning the daily operations of the workshop, working with and acting on deviations. Leading and motivating the workshop and service and sales staff.

Requirements

• Matriculation
• Valid Drivers license and own vehicle
• Minimum 5 Years’ experience in similar role
• High level of technical expertise
• Must be able to support Foreman and assist with diagnostics

Duties

• Set routines for daily planning and follow up meetings on WIP and Parts.
• Carry out regular meetings with staff.
• Verify there is an efficient flow of authorized work in the workshop, ensuring quality and documentation.
• Develop, implement and monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workshop.
• Monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair and calibration.
• Monitor and handle deviations, initiate proper actions and escalations.
• Promote and work with Dealer Operating Standards to ensure uniform quality standards in all areas of the business.
• Coordinate the Spare Parts activity to ensure parts availability together with Parts Manager, to ensure service exchange and warranty parts procedures are adhered to.
• Manage the workshop facilities and HSE together with Safety Officer.
• Create working time schedules for work shifts.
• Attend to Daily Workshop reporting, regarding WIP, Efficiency, Productivity, Debtors and Creditors. Build and maintain the right level of relationships with customer representatives.
• Monitor the processing of complaints and process major or complicated complaints.
• Assist workshop personnel and customers regarding technical issues.
• Participate in meetings with Key customers when required.
• Market and communicate services solutions to existing and potential customers.
• Coordinate and follow up of the Services Salesman activities if required by the reporting line.  
• Enable a team-based approach ensuring open and effective communication within the workshop to achieve common business objectives.
• Monitor the workshop’s pricing and discounts to ensure that they meet the established level. Cooperate with other local and distributor departments to develop, maintain and communicate the services strategy, portfolio and solutions.
• Manage and analyze the workshop’s running costs and expenditure budget.
• Regularly follow up service business and financial results. • Set, monitor, maintain and follow up KPIs.
• Work with and handle applicable licenses for the workshop operations, monitor possible developments.
• Analyze current standards to identify and present opportunities for improvement of the workshop.
• Proactively initiate improvement activities, ensuring conditions are in place to achieve workshop goals.

Please forward your CV to