Automotive Passenger Vehicle Warranty Clerk - Cape Town, Southern Suburbs

SUMMARY:
Remuneration: R15 000 – R18 000 per month + Medical Aid Contribution: 50% company contribution (maximum R3 750) + Provident Fund: 50% company contribution + Performance-Based Incentive
 
Purpose Of The Job:
 
Busy passenger vehicle dealership urgently requires an experienced Warranty Clerk to manage and administer vehicle warranty claims accurately and efficiently, ensuring compliance with manufacturer policies and dealership processes while maximizing warranty recovery and customer satisfaction.

POSITION INFO:
Key Responsibilities:

• Process and submit vehicle warranty claims within manufacturer deadlines
• Verify warranty claim documentation for accuracy and completeness
• Liaise with workshop staff, service advisors, and manufacturers regarding warranty matters
• Monitor claim approvals, rejections, and outstanding submissions
• Maintain accurate warranty records and supporting documentation
• Perform warranty audits and ensure compliance with manufacturer standards
• Reconcile warranty payments and investigate discrepancies
• Provide regular reporting on warranty performance and claim status
• Keep abreast of manufacturer warranty policies and procedures

• Matric / Grade 12
• Previous experience as an Automotive Warranty Clerk within a passenger vehicle dealership
• Strong understanding of automotive warranty procedures and manufacturer requirements
• Experience with Omoda/Jaecoo and Jetour DMS Warranty Module or Previous exposure to Chinese passenger vehicle brands will be highly advantageous
• Computer literacy with dealership management systems
• Excellent administrative, analytical, and organizational skills
• High attention to detail and ability to meet strict deadlines
• Strong communication and interpersonal skills
• Motor Industry experience Essential!

• Detail-oriented and methodical
• Able to work independently and under pressure
• Strong problem-solving ability
• Professional, reliable, and customer-focused