Automotive Operations Coordinator | Mobility Industry - Gauteng, Edenvale

SUMMARY:
Automotive Operations Coordinator - Mobility Industry - Gauteng, Edenvale
 
#DriveYourCareerForward as an Automotive Operations Manager for a growing group!
 
Our client, a vehicle rental and subscription company is looking for a Rental Operations Coordinator / Controller to join their team in Edenvale.

This is a hands-on operational role supporting the Operations Manager and acting as the 2IC when required. The successful candidate will assist with the day-to-day management and control of the vehicle fleet, client account follow-ups, payment monitoring, vehicle credit control, tracking and general operational processes.

This role will suit someone who is firm, confident and comfortable having difficult conversations with clients, while remaining professional and solution focused.

Remuneration:
R15 000 – R 20 000 Per month, depending on experience, plus Medical Aid & Pension fund contributions

POSITION INFO:
Duties

• Monitor client accounts and follow up on outstanding monthly rental/subscription payments.
• Contact clients regarding overdue accounts and negotiate realistic payment arrangements where appropriate.
• Have firm but professional conversations with clients regarding missed payments and contractual obligations.
• Monitor agreed payment plans and ensure clients adhere to agreed arrangements.
• Escalate non-payment, repeated defaults and potential risks to management.
• Monitor and track the company's vehicles through the relevant tracking systems.
• Identify unusual vehicle movements, tracking alerts, unauthorised use or potential risks and escalate accordingly.
• Assist with the coordination of vehicle recovery/repo processes where required and in accordance with company procedures.
• Maintain accurate records of client accounts, payment commitments, vehicle movements and operational incidents.
• Liaise with clients, tracking companies, recovery agents and other relevant service providers.
• Ensure all operational procedures are followed consistently.
• Assist with vehicle handovers, returns and related documentation where required.
• Support the Operations Manager with reporting, administration and general fleet control.
• Monitor outstanding operational matters and ensure that follow-ups are completed.
• Assist with identifying potential risks to the company's vehicle assets and take appropriate action within company procedures.
• Act as the 2IC to the Operations Manager, providing support across daily operational activities.

• Previous experience in vehicle rental, fleet management, vehicle tracking, collections, debtors control, or a similar operational environment.
• Experience dealing directly with clients regarding overdue accounts or contractual obligations would be highly advantageous.
• Strong administrative and organisational skills.
• Computer literate and comfortable working with tracking and operational systems.
• Good telephone and communication skills.
• Able to work under pressure and manage multiple matters simultaneously.
• Strong attention to detail and accurate record keeping.
• A valid driver's licence would be advantageous.
• Confident, assertive and professional when dealing with clients.
• Comfortable handling difficult conversations and enforcing payment arrangements.
• Firm but fair, process-driven and accountable.
• Proactive, organised and able to identify and escalate potential issues.
• Calm under pressure and able to handle sensitive financial information.
• Strong team player with the ability to support the Operations Manager as 2IC.