Automation Support Specialist

SUMMARY:
Ensure that our automation solutions (such as bots, workflows, and scripts) run smoothly

POSITION INFO:

We are looking for an Automation Support Specialist to join our enterprise automation team. In this role, you’ll be responsible for ensuring the smooth onboarding, operation, and lifecycle management of our automation solutions, with a strong focus on Blue Prism.

Key Responsibilities

1. Automation Onboarding & Setup

• Understand business and operational requirements at the design stage of automation projects.

• Coordinate procurement and allocation of hardware, software, and licenses.

• Facilitate system access during testing (QA) and production phases.

• Verify software installations and ensure automations are set up correctly.

• Liaise with stakeholders to manage infrastructure or system changes.

2. Ongoing Automation Support

• Proactively manage and monitor automation credentials in Blue Prism.

• Assist with the setup and maintenance of Blue Prism schedules.

• Facilitate the retirement of automations when no longer required.

• Provide day-to-day operational support to ensure automations run reliably.

3. Governance & Data Maintenance

• Review approved solution design documents (SDDs).

• Ensure automation information is accurately maintained in Alfabet (enterprise portfolio system).

• Keep internal teams updated on the progress and health of virtual employees (bots).

Skills & Experience

• Experience with RPA tools, ideally Blue Prism (scheduling, credential management, bot lifecycle).

• Understanding of automation processes, from design to production.

• Strong problem-solving and troubleshooting skills.

• Experience coordinating across technical and business teams.

• Familiarity with governance tools like Alfabet (advantageous).

• Excellent communication and stakeholder management skills.