Associate Claims Administrator

Your knowledge:
- Sound Business and Operational knowledge of Insurance Industry administrative processes
- Be knowledgeable with the use of CRM systemss
- Good knowledge of the business administration platforms
- Familiar with Compliance Processes and Procedures in the Insurance Industry
- Familiar with the business products and their rules and workings Your duties will include:
- Communicating with stakeholders in claims such as claims assessors, funeral claims assessors and underwriters
- Synopsizing all the medical reports and claim documents into the standardized company document and record all the necessary and important information that is needed in the assessment of the claim
- To update the pipeline tracker or any other systems/database on a regular basis to ensure client accounts are up to date
- Processing forms, instructions, applications etc requested by financial advisers for the processes that you participate in
- Dealing with claims related queries internally or externally
- Ensure that process is completed within the required SLA
- Identifying and reporting on service failures and errors
- Provide clients with the organisation's service and product information when required
- Provide input to the effectiveness and soundness of policies and procedures for processes
- Ensuring that all correspondence is professional and in line with standards and protocols of the organisation
- Adherence to the client operations area's processes and Activity Work Instructions
- Adherence to organisations compliance processes and policies
- Punctual follow-up and feedback on client’s queries

Skills -
MS Office and PC literate
- Numeracy
- Accuracy typing skills
- Excellent verbal and written communication skills
- Organised and have the right administrative skills
- You are quality driven
- You can pay attention to detail as accuracy is important
- You are able to use effective interpersonal skills to resolve conflict situations
- You are able to work effectively with others and contribute to team task accomplishment
- You are able to operate effectively under pressure
- You are task and deadline orientated
- You have an analytical mind and above average problem-solving techniques
- You have a strong sense of ownership
- You have a good time management skills
- You are proactive and innovative

Your Qualifications and experience
- Grade 12
- Degree or diploma (Beneficial)
- NQF Level 5 Accreditation (Beneficial)
- At least 2 years’ experience in long-term claims administrative position