Assistant Villa Manager

SUMMARY:
Luxury Boutique Hotel based in Simons Town is looking for an Assistant Villa Manager.
 
The suitable candidate will support the Villa Manager in overseeing daily operations, ensuring high-end guest service and maintaining property standards.
 
Key responsibilities will include managing staff (housekeeping, maintenance), handling check-ins/outs, resolving guest issues promptly, coordinating maintenance and ensuring guest satisfaction.

POSITION INFO:
Duties:
 
Welcoming guests, facilitating check-ins/check-outs, and providing personalized service for VIPs.
Assisting with daily villa operations, including staff scheduling, training, and supervision of villa staff.
Monitoring villa cleanliness, coordinating with maintenance teams for repairs, and ensuring high-quality standards are maintained.
Liaising between guests and staff, handling guest requests, managing inventory, and using PMS/POS tools.
Promptly addressing guest inquiries and solving issues to ensure a positive experience.
Ensuring safety regulations and company policies are followed.
 
Requirements:
 
Grade 12
A formal hospitality qualification
At least 3+ years’ experience in luxury hospitality, villa management, or a 5-star hotel environment.
Fluent in English (additional languages often a plus).
Strong leadership, organizational, and interpersonal skills.
Proficiency with computer systems, POS, and Microsoft Office.
Willingness to work varied hours, including weekends and evenings.
High guest satisfaction scores.
Impeccable cleanliness and maintenance standards.
Efficient operation of daily villa activities.