Assistant Service Consultant / Assistant Service Advisor

SUMMARY:
Our client based in Johannesburg, is seeking an experienced Assistant Service Consultant / Service Advisor to manage workshop administration, customer service interactions, job costing, warranty submissions, and invoicing processes while ensuring accurate workshop financial controls.

POSITION INFO:
Description:

• Assist Service Advisors with customer bookings and service appointments.
• Respond to customer enquiries professionally and promptly.
• Communicate with customers regarding vehicle service progress, repairs, and estimated completion times.
• Prepare and maintain job cards, repair orders, and service documentation.
• Coordinate workflow between the service department and workshop technicians.
• Ensure customer information and vehicle details are captured accurately.
• Follow up on outstanding repairs, parts availability, and customer approvals.
• Conduct customer satisfaction follow-ups after vehicle collection.
• Assist with service department administration and filing.

• Grade 12 (Matric).
• Previous experience as an Assistant Service Consultant, Costing Clerk, Warranty Clerk, or similar role within a dealership.
• Knowledge of dealership workshop processes.
• Strong administrative and organisational skills.
• Excellent customer service and communication abilities.
• Computer literacy and experience with dealer management systems.
• High level of accuracy and attention to detail.
• Experience with warranty administration.
• Familiarity with Kerridge, Evolve, Automate, Autoline, or similar dealer management systems.