Assistant Sales Call Centre Manager

SUMMARY:
Our client, an established company in the Direct Marketing sector, is seeking to employ a proactive and target-driven Assistant Sales Call Centre Manager to join their team based in Tzaneen, Limpopo. 

Purpose of this role: The candidate will be responsible for the overall sales performance, daily operations, lead management and development of sales teams 
across various products. 

POSITION INFO:
Requirements: 

• Matric or equivalent.
• Relevant business, sales or management qualification. 
• Minimum 5 years' sales call centre experience, including at least 3 years in a management or leadership role.
• Proven experience managing multiple teams and inbound/outbound operations. 
• Strong working knowledge of CRM systems and social media lead generation is essential. 
• Demonstrated ability to analyse leads, optimize allocation and improve sales conversion. 
• Proven ability to recruit, train, coach, motivate and evaluate sales teams.
• Experience setting sales targets and managing performance-based incentive programs.
• Strong analytical, reporting, communication and leadership skills. 
• Experience in consumer products, direct sales or lay-by sales advantageous.

• Daily leadership and sales planning.
• CRM, social media leads and lead allocation (critical requirement). 
• Sales Management and target achievement.
• Recruitment, training and team motivation.
• Sales incentives and performance recognition.
• Reporting, financial and operational accountability.