Assistant Marketing Manager

SUMMARY:
Assistant Marketing Manager 

Our client is seeking a dynamic and creative Assistant Marketing to join their hospitality team. This is a multifaceted role that blends online marketing, guest relations, and front-of-house responsibilities, ideal for someone who thrives in a hands-on environment and enjoys working with people just as much as they love digital strategy.

POSITION INFO:

Duties and Responsibilities include but not limited to: 

Marketing & Digital Presence:

• Develop and manage the property’s online presence, including social media platforms
• Create engaging content, including short videos and reels
• Monitor audience engagement and tailor content to suit target demographics
• Plan and maintain a monthly social media calendar in collaboration with the Marketing Manager
• Manage and update the website’s imagery and information
• Generate monthly marketing performance reports
• Maintain and engage a contact database for regular newsletters and mailers
• Ensure consistent top-of-mind awareness with tour operators and travel agents through monthly email outreach

Online Reputation Management:

• Respond to online reviews via platforms like Guest Revu
• Proactively manage online feedback to drive higher guest ratings

Front Office & Guest Relations:

• Handle reception duties: phone calls, enquiries, reservations, quoting and invoicing
• Respond to in-room and special occasion requests
• Assist guests with excursion info, local recommendations, and area knowledge
• Manage and resolve guest complaints diplomatically and professionally
• Manage group tour bookings in coordination with the marketing department

General Administration:

• Support the General Manager and Marketing Manager with allocated administrative tasks
• Ensure seamless internal communication between marketing and guest services

Requirements:

• Prior experience in hospitality, front office, or marketing support roles
• Proficiency with a Property Management System (PMS); Semper PMS experience preferred
• Social media savvy with basic content creation skills (graphics/video)
• Excellent verbal and written communication skills
• A friendly, professional, and approachable demeanor
• Ability to multi-task and adapt in a fast-paced environment
• Strong organisational skills and attention to detail