Assistant Manager Sales Technical

SUMMARY:
A vacancy reporting to the Regional Technical Manager exists in the Technical Services department which forms part of the Customer Service Division based in Cape Town within the Motor / Automotive Sector

POSITION INFO:

KEY PERFORMANCE AREAS:

Participate in and encourage dealer support of EDER (Early Detection Early Resolution) processes and principles;

• Gather & analyse product problem information and data and submit Techshare reports as well as PFRs (Product Feedback Reports);
• Assist dealers with technical and customer queries;
• Make policy decisions on out of warranty policy requests;
• Manage special service campaigns/recalls to achieve set company targets;
• Assist CCC (Customer Call Centre) with customer complaint resolution;
• Regular scheduled dealer and fleet owner visits;
• Maintain job related administration functions and records;

• NQF 5 (240 credits) or + N5 or S4
• Working experience as a qualified automotive technician;
• Diagnostic fault finding and electrical/electronic fault tracing & repair would be an advantage;
• Relevant experience in the technical and retail environment of the motor industry would be an advantage;
• Fully computer literate including literacy in Lotus Notes, MS Office & Outlook;
• Report writing skills are a requirement;
• A minimum of five years’ technical experience 
• Will be required to travel.

 COMPETENCIES:

• Accurate Information gathering and analysis
• Awareness and commitment to our mission
• Awareness of situations and decisiveness
• Communication and sharing of mid to long term plans
• Creation of innovation vision
• Establishing framework and systems for organizational review
• Feedback of evaluation and long term development of others
• Strategic review of work methods
• Negotiation and good communication
• Relationship building
• Motivating & Integrating

IMPORTANT DIMENSIONS:

     ·         Technical knowledge and skills.

·         Planning and organising.

·         Information monitoring.

·         Customer focus and service orientation.

NB! This job is now closed. You can apply for other jobs by uploading your CV.