Assistant Manager - Luxury Boutique - Sandton City

SUMMARY:
Assistant Manager

POSITION INFO:

The Assistant Manager supports the General Manager in driving luxury retail sales, achieving KPIs, and upholding brand standards. Core duties include motivating the team to meet sales targets, managing daily operations, overseeing visual merchandising, training staff, and delivering exceptional, personalized customer service to clients. 

• Sales Performance & Strategy: Driving top-line sales and bottom-line profits by developing a strong selling culture, analyzing sales reports, and implementing action plans.
• Team Leadership & Development: Motivating employees, coaching team members on selling techniques, and training new hires to deliver luxury-standard service.
• Operations & Compliance: Managing payroll budgets, overseeing inventory shipments, and ensuring compliance with the Brand’s operational procedures.
• Customer Experience: Resolving customer complaints and modeling luxury service to ensure a positive, high-end experience.
• Brand Ambassadorship: Ensuring visual merchandising, product presentation, and store maintenance adhere to brand identity. 

They act as a bridge between upper management and staff, ensuring smooth day-to-day operations. 

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