Assistant Manager (Fourways)

SUMMARY:
Job Purpose:
Responsible to assist manager to manage and oversee outlet personnel, supervising outlet operations, and ensuring efficient operations on a day-to-day basis. Improving efficiencies and streamlining outlet activities to maximize financial and other key indicators to achieve peak performance levels.

POSITION INFO:
Position available for an Assistant Manager to join the team in Fourways.

Qualifications and or Experience: 

• Matric Certificate (with maths literacy minimum). Additional related courses/qualifications and advantage.
• At least 5 – 8 years’ experience in a similar management role within the motor industry
• Sound Technical knowledge and understanding 
• Experience in motor part sales
• Experience of managing Profit & Loss, balance sheet and associated financial responsibilities.
• Understanding of procurement
• Understanding of ISO 9001/ 45001 or relevant quality management system
• Strong proficiency in Microsoft Office
• Experience with stock management
• Sales and customer interaction experience

• Provide superior customer service levels that exceed customer expectations while staying in line with Company policies and procedures
• Ensure that daily, weekly and monthly targets are being met
• Adhere to high ethical standards, and comply with all regulations/ applicable laws
• Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback
• Resolving customer problems and queries as needed
• Manage warranty claims and assist the customer, salesman and QC department throughout the process
• Managing of all purchase orders and resolve any discrepancy for purchases on orders/ parts.
• Responsible for managing the orders system “WOM”.
• Responsible for managing the store and the stock levels on the “VISION’ system.
• Management of daily sales figures 
• Overseeing stock delivery from DC
• Assessing market conditions and realign business strategy accordingly
• Lead, develop and implement variable cost programmes across all areas of responsibility.