Assistant Manager: Digital Communications

JOB PURPOSE

KEY PERFORMANCE AREAS

KEY OUTPUT

Percentage

Support of Systems Administration processes

• Ensure the integrity and quality enhancement on the application
• Remove and facilitate the resolution of system warnings
• Fix system errors
• Liaise with external parties for access on the application
• Control and execute the complete System Development Life Cycle for new business system solutions, system errors and system correction, enhancements and new system releases

• Effective Support of System Administration and Support processes

30%

Assist in operation of System Administration

• Coordinate the generation of exception reports and correct data errors
• Maintain access and requests in line with the ITIL framework
• Create, copy and update code files and system releases between environments
• Create and maintain standard operating procedures for BSS System Management for the ITIL Components
• Monitor System Mailboxes and provide support
• Provide support to auditors regarding application, laws, policies and instructions
• Assist with the testing of enhancement on the application
  • Ensure Systems are effectively administered for optimization of processes and systems

30%

User Access Management

• User password reset
• User profile updates
• Termination of users
• Review of users on application
• Maintenance of role matrix and user matrix
• Implementation of Segregation of Duties
  • Provide system access to new and existing users (internal and external)

40%

E. COMPETENCY PROFILE

PROFICIENCY LEVEL (PL)

DEFINITION

Basic (1)

Theoretical knowledge. Understands the fundamentals and the terminology. Resolves simple technical problems/issues

Standard (2)

Applies knowledge to a simple real situation to deliver a relevant solution and conclusion

Intermediate (3)

Develops a thorough understanding of the discipline and the interaction with related fields. Ability to solve complex situations using knowledge. Explain in simple words to non-technical person

Advanced (4)

Specialise in one area, and resolves highly complex problems/issues within area of specialization. Ability to train others

Expert (5)

Recognised amongst peers as a leading expert. Recognition based on articles published in established technical magazines, journals, books, and requests for interventions outside the department.

KNOWLEDGE

PL

SKILLS

PL

PERSONAL ATTRIBUTES

PL

??

3

Business Analysis

4

Customer Orientated

4

GEPF/GPAA Legislations