Assistant Manager Dealer Operations

Recruiter:

Strategic Personnel

Job Ref:

JHB000184/Dana

Date posted:

Tuesday, February 8, 2022

Location:

Johannesburg, South Africa

Salary:

30000 Monthly

SUMMARY:
The main purpose of this position is to enhance Dealer’s convenience service offering to customers, to cultivate an organisational mindset through small group activity implementations.
Enforcing the importance of franchise standards, 4 S, health and safety, and environmental compliance at the dealer level.
Be able to do visualization of dealer strengths and weaknesses then identify gaps in operational efficiencies.
Achieve sustainable results at the dealer level through participative development, collaboration, and co-creation of countermeasures to close gaps in dealer operations and customer’s expectations and ultimately get dealers to a state where they become self-reliant and truly understand the meaning of self-improvement

JOB DESCRIPTION:

KEY PERFORMANCE AREAS:

Provide dealers with Express Service Training
Implementation and evaluation of Service to qualifying dealers.
Improvement and adherence to After Sales Franchise Standards at Dealer Level
Focus on Fix It Right implementation across the Dealer network in support of the organisation's Customer Engagement objectives and long-term retention strategies
Establishment of frameworks and processes in the Service Department.
Promotes continuous improvement, innovation, sharing, and ownership of (Small Group Activities).
Ensure sustainability through resource development
Focus on and promote quality and safety in the work environment.
Measurement of key performance areas to identify abnormalities.

QUALIFICATIONS AND EXPERIENCE:

NQF level 5 (240 Credits) studying towards 360 credits
PC Literacy: MS Excel & Word intermediate to advance level.
Basic knowledge of the major Dealer Management Systems.
Dealer Network experience (Parts and Service)
Product and general automotive business knowledge (Sales, Service, and Parts Management).
Understanding fundamentals of supply chain and inventory management.
Customer handling skills
Basic financial skills (Parts & Service)
Excellent verbal and writing skills

COMPETENCIES:

Accurate Information gathering and analysis
Awareness and commitment to the Organisation's mission
Awareness of situations and decisiveness
Communication and sharing of mid to long term plans
Creation of innovation vision
Establishing framework and systems for organisational review
Feedback of evaluation and long-term development of others
Strategic review of work methods
Negotiation and good communication
Relationship building
Motivating
Integrating

IMPORTANT DIMENSIONS:

Problem-solving and designing
Learning and researching
Influence and advising
Process Orientation
Evaluation and feedback
Strategic Thinking
Assessing and evaluating

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