SUMMARY:
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POSITION INFO:
Are you a driven, people-focused leader with a passion for retail excellence? Join our dynamic team as an Assistant Store Manager and play a key role in driving operational success, customer satisfaction, and team development.
Key Responsibilities Operational Management
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Achieve and exceed store sales objectives.
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Maximise income streams, including add-ons, gross profit, and other revenue opportunities.
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Drive and monitor overall store performance.
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Ensure consistent implementation of merchandising and marketing standards.
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Execute all marketing initiatives effectively.
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Attract and retain a loyal and growing customer base.
Inventory Management
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Oversee stock control processes to ensure optimal inventory levels.
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Maintain accurate records of stock movement and shrinkage.
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Support the implementation of best practices to improve store profitability.
Customer Service
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Deliver an exceptional in-store customer experience and ensure customer expectations are consistently exceeded.
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Review and action Mystery Shopper reports to improve service delivery.
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Manage and resolve product and retail-related customer complaints promptly.
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Foster a culture of customer-centric service among all team members.
People Management
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Support the training, coaching, and development of store employees to ensure competency and growth.
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Implement effective succession planning within the team.
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Drive consistent and fair performance management practices.
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Promote positive employee relations and maintain high levels of staff engagement.
Administration
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Ensure compliance with all company policies, procedures, and system requirements.
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Oversee daily operational checks, including cash-ups, safe checks, and alarm checks.
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Maintain accurate and up-to-date administrative files and reports.
Requirements
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Proven experience in a retail management or supervisory role.
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Strong leadership, communication, and organisational skills.
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High attention to detail and a results-driven mindset.
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Ability to work retail hours, including weekends and public holidays.
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Must be willing to relocate based on business requirements.
