Assistant Lodge Manager

SUMMARY:
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POSITION INFO:

Overview

The Assistant Lodge Manager supports the overall management and day-to-day operation of a luxury safari lodge, ensuring exceptional guest experiences and smooth operational delivery across all departments. This role acts as the operational second-in-command to the Lodge Manager and plays a key role in maintaining high hospitality standards, staff performance, and guest satisfaction.

The successful candidate will be highly guest-focused, operationally strong, and capable of leading from the front in a fast-paced luxury hospitality environment. In the absence of the Lodge Manager, the Assistant Lodge Manager will assume full responsibility for lodge operations and team leadership.

Key Responsibilities

Guest Experience & Hosting

• Deliver exceptional guest service throughout the full guest journey, including arrivals, departures, meals, and daily interactions.
• Build meaningful relationships with guests and ensure a personalised luxury hospitality experience.
• Resolve guest concerns promptly and professionally to maintain high satisfaction levels.
• Ensure service standards are consistently maintained across all guest touchpoints.

Lodge Operations & Oversight

• Coordinate and oversee the daily operation of all lodge departments.
• Conduct regular quality control checks to ensure operational standards and procedures are followed.
• Maintain effective communication between departments to ensure seamless guest experiences.
• Support operational planning and daily lodge readiness.

Team Leadership & Staff Development

• Assist with the supervision and leadership of a multidisciplinary hospitality team.
• Support staff scheduling, shift planning, and daily operational briefings.
• Provide ongoing coaching, mentorship, and on-the-floor training to team members.
• Promote a positive team culture focused on service excellence and accountability.

Administrative & Operational Management

• Assist with reporting, administration, and operational record keeping.
• Support stock management, procurement coordination, and cost control measures.
• Monitor operational expenses and assist with maintaining financial discipline.
• Step into the role of acting Lodge Manager when required, overseeing all lodge operations and decision-making.

Health, Safety & Emergency Management

• Ensure compliance with lodge health, safety, and operational procedures.
• Handle incidents, emergencies, and operational challenges calmly and efficiently.
• Support the implementation and maintenance of safety standards for guests and staff.

Minimum Requirements

• Minimum 2 years’ experience in a luxury lodge, boutique hotel, or high-end hospitality environment.
• Grade 12 / National Senior Certificate.
• Diploma or Degree in Hospitality Management advantageous.
• Strong understanding of luxury hospitality operations and guest service standards.
• Excellent leadership, communication, and interpersonal skills.
• Strong organisational, problem-solving, and time-management abilities.
• Ability to remain calm under pressure and manage multiple priorities.
• Financial awareness and basic budgeting experience advantageous.

Desired Attributes

• Naturally warm and guest-oriented personality.
• Hands-on leadership style with strong attention to detail.
• Passion for hospitality and delivering memorable guest experiences.
• Professional, adaptable, and operationally driven.
• Ability to thrive in a remote lodge environment.