Assistant Lodge Manager

SUMMARY:
A unique 5-star Lodge is looking for an ASSISTANT LODGE MANAGER

POSITION INFO:
Born from a vision to restore the Eastern Cape's ecological landscape, this establishment has become a world-renowned icon of ecological restoration and a sanctuary for the Big Five. If you have a heart for authentic African hospitality and a commitment to excellence, this might be the place for you. We are looking for a hands-on leader who can balance the intricate needs of 5-star hospitality with the soulful mission of this reserve.

Core criteria:

• Matric, and a relevant Hospitality qualification
• 3 - 5 years’ experience in a 5* star establishment as an assistant lodge manager/duty manager or guest relations manager
• A driver's licence is essential
• Good working knowledge of POS/PMS systems  
• High level of attention to detail
• Strong leadership and organisational skills
• Excellent communication and interpersonal skills

• Measure and enhance overall guest satisfaction, including managing special requests.
• Monitor Guest Feedback metrics on platforms such as Guest Revu and TripAdvisor.
• Assist the lodge manager to oversee day-to-day lodge team service operations.
• Uphold and elevate the service standards provided by the lodge team.
• Ensure effective supervision and management of lodge operations in the absence of the lodge manager.
• Coordinate departmental teams to optimize guest service delivery.
• Conduct targeted training sessions to enhance the technical and soft skills of the lodge team members in coordination with the lodge manager.
• Achieve quality improvement targets set by management.
• Develop comprehensive policies, processes, and standards governing the lodge team activities.
• Manage cash handling to minimize variances within acceptable limits.
• Maintain effective stock management.
• Identify and implement cost-saving opportunities.
• Maintain and ensure the upkeep of lodge equipment through preventative maintenance.
• Take responsibility for the overall performance of lodge functions in the absence of the lodge manager.